Teresa Johnson
Bellevue,NE
Summary
Experienced administrative professional with over 20 years of experience assisting high-achieving executives. Known for providing precise and well-organized support to meet professional needs. Thrives in fast-paced and dynamic environments, effectively managing high-volume workloads. Driven and resourceful individual consistently delivering exceptional results.
Overview
9
9
years of professional experience
Work History
Appointment Scheduler for Cardiology
CommonSpirit (CHI) Health
05.2021 - Current
- Reduced number of patient no-shows by 30%
- Consistently filled clinic days
- Ensured all new patients received welcome letter/e-mail welcoming them to clinic
- Updated communication system between patients, and their physicians
- Obtained access to Tricare to ensure timely access to appointments for military personnel.
Staffing Coordinator
CommonSpirit (CHI) Health
04.2020 - 05.2021
- Communicated staffing issues with house supervisors and gave suggested resolutions, within 30 minutes.
- Compiled staffing data for all locations in the CHI system, daily to help reduce over staffing or understaffing helping to keep patient ratios safe and keep budget numbers on track.
- Collaborated with house supervisors, to develop a training manual, to include practice sheets, scripting and screenshots, decreasing errors by 35%.
Executive Assistant
Haney Realty Group
10.2019 - 03.2021
- Utilized marketing skills to create flyers, newsletters, monthly mailing to increase attendance at open houses by 38%, which increased the number of houses listed and sold by the group by 25%
- Professionally communicated and created positive relationships with all customers (internal and external) increasing customer satisfaction by 60%
- Recreated the company website to make sure information was more readily accessible, which drew more customers, which increased business by 42%.
Executive Assistant
The Compton Group
10.2019 - 03.2021
- Professionally communicated and created positive relationships with all customers (internal and external) increasing customer satisfaction by 48%
- Recreated the company website to make sure information was more readily accessible, which drew more customers, which increased business by 28%.
- Created a database of potential customers, pending sales, recently sold and commissions for use when agents working to get new clients.
- Tracked agents contacts, commissions, listings and sales, helping to organize agent.
Administrative Assistant
The Nebraska Children's Home Society
02.2017 - 04.2019
- Implemented a new filing system for foster parents (regular licensed foster parents, licensed relative foster parents, and unlicensed relative foster parents) to ensure filing accuracy and decrease the fines implemented by state foster care auditors by 85%
- Updated the process for monthly Continuous Quality Improvement Reporting (CQI) to organize the data in a more functional and logical format increasing understanding by 56%
- Worked on special projects as necessary to support the company and improve processes
Administrative Assistant
Catholic Charities
04.2015 - 02.2017
- Utilized communication, organizational and detail-oriented skills to change the staffing process, saving the company over $5,000 per month
- Performed HR tasks such as onboarding, payroll submission, reference checks and employment verifications
- Modified the quality reports for Region 6 governing agency) and the internal compliance department to show how many beds were full each night and how many emergency calls the detox center had
- Obtained certification and taught CPI (Crisis Prevention Intervention) classes to help non-physically deescalate client situations.
Education
Bachelor of Arts - Communication
Bellevue University
Bellevue, NE03.2024
Bachelor of Arts - Communications
Bellevue University
Bellevue, NE03.2024
Skills
- Strong written and verbal communication skills
- Time management
- Attention to detail
- Organizational skills
- Executive Support
- Schedule & calendar planning
- Insurance verification
- Expense Reporting
- Travel Coordination
- Staff Management
- Social media knowledge
- Process Improvements
- Microsoft Office 365/Google Suite
Volunteer Experience
Tangier Shrine Fraternity, Omaha, NE, 05/2016, Present
Timeline
Appointment Scheduler for Cardiology
CommonSpirit (CHI) Health
05.2021 - Current
Staffing Coordinator
CommonSpirit (CHI) Health
04.2020 - 05.2021
Executive Assistant
Haney Realty Group
10.2019 - 03.2021
Executive Assistant
The Compton Group
10.2019 - 03.2021
Administrative Assistant
The Nebraska Children's Home Society
02.2017 - 04.2019
Administrative Assistant
Catholic Charities
04.2015 - 02.2017
Bachelor of Arts - Communication
Bellevue University
Bachelor of Arts - Communications
Bellevue University
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