Tiara Hood
Baltimore,MD
Summary
Accomplished Massage Therapist and business owner with a proven track record of enhancing client satisfaction through exceptional service and mastery in techniques such as deep tissue and Swedish massage. At Medstar Union Memorial Hospital, demonstrated unparalleled professionalism and ethics, significantly optimizing patient care processes. Skilled in anatomy, adept at fostering client relationships, and committed to continuous learning and collaboration with healthcare professionals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Massage Therapist/Owner
Owner
08.2007 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Collaborated with healthcare professionals to integrate massage therapy into broader treatment plans, optimizing patient recovery.
Team Member/Delivery Driver
Papa John's Pizza
06.2002 - 09.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Emergency Room Secretary
Medstar Union Memorial Hospital
06.2002 - 08.2007
- Maintained accurate inventory of medical supplies, ensuring adequate stock levels for optimal emergency room functioning.
- Continuously updated clinical knowledge through participation in relevant educational programs, workshops, and seminars related to emergency medicine administration support roles.
- Facilitated prompt response to critical situations through efficient coordination of Code Blue alerts and rapid notification of appropriate personnel.
- Demonstrated proficiency in utilizing diverse hospital information systems and software programs to support efficient emergency room operations.
- Collaborated with interdisciplinary teams to facilitate seamless transitions for patients admitted to other units within the hospital.
- Enhanced communication between medical professionals by accurately transcribing physician orders and maintaining updated patient records.
- Promoted patient confidentiality by adhering to HIPAA guidelines when handling sensitive information both electronically and on paper documents.
- Supported nursing staff in delivering quality care by assembling patient charts and updating electronic health records efficiently.
- Reduced errors in medication administration by meticulously transcribing physician orders into the electronic system for pharmacy review.
- Expedited emergency room operations by managing a high volume of phone calls, coordinating transport services, and scheduling diagnostic tests.
- Increased efficiency in patient registration by verifying insurance coverage and obtaining necessary authorizations promptly.
- Improved patient satisfaction by providing timely and efficient administrative support to emergency room staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received and routed laboratory results to correct clinical staff members.
Education
Bachelor of Science - Health Education/Community Health
Morgan State University
Baltimore, MD05-2007
No Degree - License Massage Therapist
Massage Institute of Maryland
Catonsville, MD09-2006
Skills
- Deep tissue massage
- Swedish massage
- Professionalism and ethics
- Stress relief massage
- Anatomy knowledge
- Hot stone massage
- Reflexology techniques
- Prenatal massage
Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
Timeline
Massage Therapist/Owner
Owner
08.2007 - Current
Team Member/Delivery Driver
Papa John's Pizza
06.2002 - 09.2019
Emergency Room Secretary
Medstar Union Memorial Hospital
06.2002 - 08.2007
- Basic Life Support Certification (BLS)
- First Aid Certification
Bachelor of Science - Health Education/Community Health
Morgan State University
No Degree - License Massage Therapist
Massage Institute of Maryland
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