Hi, I’m
Teresa Johnson
Dallas,TX
Summary
Dynamic Dining Director at Rockridge Assistant Living with a proven track record in strategic planning and relationship building. Spearheaded innovative solutions that boosted client satisfaction and increased revenue through effective budget management. A charismatic leader, I fostered high-performing teams, enhancing employee engagement and retention while optimizing operational efficiency.
Overview
7
years of professional experience
Work History
Rockridge Asistantliving
Dinining Dirctor
03.2015 - 07.2022
Job overview
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
- Boosted operational efficiency by optimizing supply chain processes.
- Streamlined project delivery mechanisms, significantly reducing time to market for new initiatives.
- Enhanced stakeholder satisfaction with timely and transparent communication strategies.
- Optimized inventory management to minimize costs and ensure product availability.
- Drove significant market share growth with launch of innovative product lines.
- Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
- Reinforced company's competitive position by securing intellectual property rights and fostering innovation.
- Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
- Improved team morale and productivity by implementing comprehensive professional development program.
- Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
- Pioneered adoption of sustainable practices, leading to industry recognition and awards.
- Fostered culture of innovation, encouraging development of cutting-edge solutions.
- Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Amazon
Quality Control Inspector
04.2019 - 02.2021
Job overview
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process.
- Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Enhanced team collaboration by organizing regular meetings to discuss quality control challenges and solutions.
- Improved supply chain reliability by conducting audits on supplier quality systems and providing constructive feedback.
- Maintained up-to-date knowledge of industry standards and regulatory requirements to ensure company compliance.
- Reduced waste by implementing stricter quality control measures during manufacturing process.
- Conducted regular training sessions for new hires on quality control standards and procedures, ensuring team proficiency.
- Updated quality control records and reports.
- Examined products for imperfections and defects.
- Monitored product quality at all stages of production process.
- Reduced return rates with proactive quality control measures and detailed product inspections prior to shipment.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Provided feedback to production team regarding product quality.
- Trained other workers in inspection and testing procedures.
- Sampled products to verify compliance with standards
- Operated and maintained testing equipment.
- Weighed products prior to shipment to confirm accuracy.
- Followed safety protocols while handling hazardous materials.
- Assisted in developing inspection and testing protocols.
- Repaired faults, reassembled products, and completed additional tests.
- Investigated customer complaints to take necessary corrective actions.
- Utilized quality control software to track and analyze product data.
Education
Lancaster HighLancaster,tx
GED
MEDICAL ASISTANTPCI
CERTIFIED MEDICAL ASISTANT from MEDICAL
03.1996
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Operations management
- Project management
- Team management
- Creativity and innovation
- Strategies and goals
- Staff management
- Goal setting
- Organizational development
- Budget control
- Budget management
- Change management
- Business planning
- Staff development
- Issues resolution
- Program management
- Negotiation
- Contract and vendor management
- Hiring and retention
- Financial reporting
- Rules and regulations
- Charismatic leader
- Business development
- Financial management
- Contract negotiation
- Legal and regulatory compliance
- Partnerships and alliances
- Crisis management
- Government relations
- Corporate communications
- Facilities management
- Contract management
- Talent acquisition
- Capital spending
- Fundraising events
- Information technology management
- Investor relations
- Cast and crew supervision
- Time management
- Problem-solving
- Multitasking and organization
- Client relations
- Coaching and mentoring
- Financial analysis
- Process improvement
- Performance evaluation and monitoring
- Customer service
- Staff training/development
- Effective leader
- Team leadership
- Teamwork and collaboration
- Performance improvement
- Visual inspection
- Product inspection
- Visual inspections
- Computer-aided design
- Parts installation
- Digital multimeters
- Color comparison
- Product classification
- Mathematical calculation
- Good manufacturing practices
- Six sigma principles
- Fabrication inspection
- Division monitoring
- Mastery of quality processes
- Material testing
- Calibration techniques
- Production methods
- Audit coordination
- Non-destructive testing
- Sampling methods
Timeline
Quality Control Inspector
Amazon
04.2019 - 02.2021
Dinining Dirctor
Rockridge Asistantliving
03.2015 - 07.2022
MEDICAL ASISTANT
CERTIFIED MEDICAL ASISTANT from MEDICAL
Lancaster High
GED
im also a certified kitchen manager, for the past 7 years i was a cheif which ive won verus competin
im a very busy body who loves to work an have good profomance around other.
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