Teresa Joiner
Summary
Skilled team player with strong background in administrative and professional environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Skillfully organizes paperwork and connections to obtain resources for individuals. Excellent documentation, recordkeeping and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Program Specialist
Omaha, VA GS-9
02.2023 - 04.2024
- Liaised with management to make program decisions and update strategies
- Communicated regularly with management to respond to changing demands
- Evaluated systems to identify and eliminate deficiencies and drive program effectiveness against objectives
- Referred individuals to wide range of public and private agencies based on individual needs to obtain necessary assistance
- Maintained thorough records and produced detailed reports on client visits and histories
- Gathered data on social, educational, and criminal backgrounds using official channels and personal interviews.
- Enhanced program efficiency by streamlining processes and implementing innovative strategies.
Program Support Assistant
Omaha, VA GS-07
05.2022 - 02.2023
- Scheduled appointments and verified insurance information
- Scheduled and coordinated meetings, prepared agendas and recorded minutes
- Proofread and edited outgoing correspondence for streamlined communication.
- Assisted in the development and execution of program plans, ensuring timely completion of milestones and deliverables.
- Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
- Improved communication channels between team members by creating a centralized information-sharing platform.
Advanced Medical Support Assistant (Inpatient)
Omaha, VA GS-06
06.2017 - 05.2022
- Prepared for next day's patients by pulling charts and making confirmation calls
- Completed and processed insurance documentation and other claim forms
- Transcribed recorded messages, diagnoses or recommendations into patients' medical records
- Advised patient of preparations required for scheduled procedures
- Helped to minimize no-shows by proactively confirming appointments.
- Ensure accurate and timely scheduling of appointments.
- Orients and provides on the job training for new employees.
- Acted as a liaison between MSA and staff to resolve day to day conflicts.
Information Technology Specialist
Ehrling Bergquist
05.2015 - 06.2017
- Sampled printings to verify conformance with customers' specifications
- Tracked and reported on production activities in 90% to support business recordkeeping
- Reduced support calls by contributing self-help information, operating tips, FAQs and technical solutions to common problems
- Scheduled and executed system-wide software installations and upgrades
- Communicated clearly asking informed questions and listening actively to provide targeted support for technical issues
- Documented and maintained detailed records of support requests, escalations and actions taken
- Escalated advanced customer issues to next-level support or managers to facilitate resolution
- Drew from extensive programming experience to solve technical problems and provide step-by-step guidance.
Schedule Coordinator
Specialty Dental Care
05.2014 - 05.2015
- Devised daily and monthly production plans based on product availability, labor, manufacturing capacity and operational requirements
- Coordinated materials and staffing with forecasted workloads and kept manufacturing team updated
- Validated customer files, raw materials requirements and component delivery schedules prior to signing off on new production work
- Built templates for use by multiple schedulers, departments and equipment groups
- Established and prepared product construction directions and locations and information on required tools, materials, equipment, numbers of workers needed and cost projections
- Created master production schedule for use in material, capacity and financial planning
- Analyzed demand and supply at item, customer and master schedule levels to identify out-of-balance items and recommend solutions.
Education
High School Diploma -
Sumter High School
Sumter, SCNo Degree - Excel 101
New Horizons
Omaha, NE05.2023
Skills
- Analyzed workflow, recordkeeping and data processing to find potential improvements
- Developed, implemented and administered departmental office systems and procedures
- Organized material for meetings, presentations and training sessions
- Supported data security and managed client files with discretion
- Verified collected information and evaluated eligibility criteria to approve or deny program access
- Group and individual instruction
- Hiring and recruitment knowledge
- Generating schedules
Timeline
Program Specialist
Omaha, VA GS-9
02.2023 - 04.2024
Program Support Assistant
Omaha, VA GS-07
05.2022 - 02.2023
Advanced Medical Support Assistant (Inpatient)
Omaha, VA GS-06
06.2017 - 05.2022
Information Technology Specialist
Ehrling Bergquist
05.2015 - 06.2017
Schedule Coordinator
Specialty Dental Care
05.2014 - 05.2015
High School Diploma -
Sumter High School
No Degree - Excel 101
New Horizons
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