Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Teresa Jordan

Tallahassee,FL

Summary

Highly skilled and enthusiastic pharmacy professional with more than 20 years of experience managing operations in pharmacies. Successfully overseeing teams, supply management and patient services. Capable and well versed in collaborating with patients and healthcare team members. Developed and lead productive and efficient pharmacy staff. Contribute to high-volume medical practices by providing exceptional customer service. Recognized for staff development leading to high performing teams. Work well with coworkers and/or alone to execute company goals and projects. Detail oriented, hardworking and passionate with organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Positive attitude and extremely dependable. Highly proficient in accurately filling and labeling prescriptions.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreens
07.2003 - 01.2024
  • Counting, weighing, compounding, pouring and labeling prescriptions.
  • Answering multiple phone calls.
  • POS/cash register operations.
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
  • Developed policies and procedures for effective pharmacy management.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Direct reports.
  • Supervise, hire, upskill and discipline technicians, students and interns.
  • Maintained clean, neat and orderly work environment.
  • Maintained proper on hand counts for inventory.
  • Posted and received orders.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive/under usage.
  • Collaborated with store manager to maintain daily operations.
  • Supervised multiple teams and helped to resolve issues arising during shifts.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
  • Helped patients overcome vaccine hesitancy by providing facts about efficacy, safety data and latest updates.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff for continued compliance with associated regulations.
  • Monitored and inspected staff processes to eliminate hazards posed for staff while ensuring continuous compliance with regulations.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical/personal information was kept private.
  • Spearheaded and implemented new projects to expand scope of engagement among team.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Prescription data entry.
  • Correctly process and resolve insurance claims.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Actively listens to customers, handled concerns quickly and escalated major issues.
  • Developed customer service policies and procedures to meet and exceed job standards.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Cross-trained and provided backup support for organizational leadership.
  • Set up and participated in flu and COVID clinics. Administered over 1000 COVID shots during the first stage of vaccine release.

Education

Associate of Arts -

Florida Agricultural And Mechanical University
Tallahassee, FL

Skills

  • Workflow Optimization
  • Medication Dispensing
  • Pharmacy automation
  • Pharmacy management
  • Drug Inventory Management
  • Training and mentoring
  • Wellness Services
  • Immunizations
  • Professional ethics
  • Insurance Billing
  • Direct Patient Care
  • Staff Training
  • Employee Management
  • Medicare and Medicaid process
  • Staff Management
  • Patient Safety
  • Performance Metrics
  • Quality Assurance
  • Loss prevention management
  • Quality Assurance Controls
  • Retail Employee Training
  • Retail Store Operations
  • Retail Inventory Management
  • Retail stock management
  • Retail pharmacy procedure knowledge
  • Order Verification
  • Prescription Filling
  • Interpreting and Processing Medication Orders
  • Answering customer questions
  • Problem-solving skills

Accomplishments

  • Collaborated, traveled and overseen multiple teams in the development of Rite Aid buy outs in multiples states.
  • Recognized and awarded for exceptional customer service on a district and area level.
  • District area PTCB instructor.

Certification

  • Certified to Immunize
  • PTCB certified
  • Registered State of Florida
  • CPR
  • Blood born pathogen


Timeline

Pharmacy Operations Manager

Walgreens
07.2003 - 01.2024

Associate of Arts -

Florida Agricultural And Mechanical University

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Teresa Jordan