Teresa J Richards
Nome,USA
Summary
Dynamic and compassionate professional with extensive experience at Norton Sound Health Corporation, excelling in patient care and vital sign monitoring. Proven ability to collaborate effectively with interdisciplinary teams while demonstrating strong emotional intelligence. Skilled in electronic health records and committed to enhancing patient well-being through dedicated support and education.
Overview
31
31
years of professional experience
2
2
Certifications
Work History
CNA
Norton Sound Health Corporation
Nome, Alaska
01.2023 - 12.2025
- Supported patients in daily living activities and personal care needs to enhance comfort and well-being.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for patients at all times.
- Documented patient information accurately in electronic health records.
- Communicated effectively with patients, families, and healthcare team members.
- Supported rehabilitation exercises as directed by physical therapists.
- Educated patients on health maintenance and self-care practices.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Ensured clean, safe environment by strictly adhering to infection control policies and procedures, contributing to patient safety.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output throughout each shift.
- Offered emotional support to family members, fostering a compassionate environment during challenging times.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Operated mobility devices to assist patients in transportation throughout the facility. to transport patients.
- Observed and reported unusual symptoms and changes to charge nurse.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Distributed drinking water and nourishment to residents.
- Assisted residents in preparing for activities and social programs.
Retail/Office Manager
King Island Native Corp
Nome, AK
11.2021 - 04.2022
- Reviewed and reconciled monthly bank statements to ensure financial accuracy and integrity.
SART Liaison
Norton Sound Health Corp
Nome, AK
02.2021 - 11.2021
- Performed a variety of administrative tasks to support SART operations, maintained the SART database, and tracked cases for patients and the team. Assist the manager to improve updating resources for the patients. Maintain per levels on supplies for the SART office, Maintain clothing supply for the patients. Assist manager to train Community Health Aides (CHA;s) for NSHC Create and present self-care education on vicarious trauma, be able to explain the roles of the SART team. Provide community resources referral, assist with paperwork. Follow-up for better communication and increased stability for the patient. Work with NSHC staff and outside entities to assist patients/costumer-owners in creating safety plans, restraining orders, providing all services in the professional manner. Cross train on SFDFI system, cameras, and gear to b e a resource for providers if needed.
Relief Advocate
Bering Sea Women's Group
Nome, AK
07.2018 - 09.2021
- As a Relief Advocate is to provide a safe haven for women, children and men who are victims of domestic violence, sexual assault or other violent crimes while promoting a safe, healthy and violence-free community. Provided immediate support to domestic violence and sexual assault victims through safe shelter, meals, safety planning, referrals, legal advocacy, personal advocacy, travel support, and medical advocacy. Answered crisis calls, delivering crucial support to victims of domestic violence and sexual assault.
Shelter Manager
Bering Sea Women's Group
Nome, AK
01.2020 - 09.2020
- Provided crisis intervention, advocacy, and support for victims of domestic violence and/or sexual assault and their children. Report all cases of suspected abuse or neglect of children and mentally challenged or vulnerable adults. Request law enforcement to perform welfare checks on clients suspected of being in immediate danger. Screen women for admittance to the shelter, refer all individuals not meeting admittance criteria to the appropriate community agency. Provide assessment of client's long-term needs and appropriate referrals. Delivered parenting education through positive role modeling and individual advocacy, facilitating referrals to community services for enhanced client support. Supervised record-keeping activities for client intake, contact, and exit to ensure accurate documentation and compliance. Coordinated monthly shift and staff schedules, including SART On Call, to ensure adequate coverage for shelter operations. Supervised shelter operations and maintained client rooms. Coordinated safe travel arrangements for victims, ensuring their security during transportation. for victims to ensure safe transportation., Conducted training sessions for advocates to enhance their skills and knowledge. and supervised their performance. Comply with BSWG Personnel and Administrative policies.
Porter
Norton Sound Regional Hospital
Nome, AK
04.2018 - 05.2018
- Washed dishes in the cafeteria to maintain cleanliness.
Baker's Helper
Hansons
Nome, AK
07.2017 - 03.2018
- Prepared a variety of breads, including bagels, cookies, and straws, and made donuts for morning service, ensuring fresh offerings for customers. Cooked for deli and managed hot case, maintaining food quality and safety standards.
Office Manager
King Island Native Corporation
Nome, AK
02.2016 - 05.2016
- Answered phones and managed filling, typed memos, and handled accounts receivables, payroll, payables, and general ledger.
Customer Service
Sitnasuak Native Corporation
Nome, AK
09.2015 - 12.2015
- Managed billing for monthly statements, processed payments, responded to customer inquiries, organized documents, coordinated fuel requests, and issued handwritten receipts.
Administration Assistant
Norton Sound Regional Hospital
Nome, AK
09.2013 - 07.2014
- Pulled medical charts for various departments, answered phones, printed dictations, filed documents, and completed data entry tasks to support efficient operations.
Care Taker
Mary Reader
Nome, AK
12.2012 - 02.2013
- Assisted elder daily by maintaining clean living environment, preparing nutritious meals, managing laundry, and providing transportation to appointments.
General Ledger
Bering Straits Regional Housing Authority
Nome, AK
10.2001 - 06.2003
- Managed general ledger operations for multiple years. Developed filing systems, entered financial data accurately, logged deposits and transactions, and tracked monthly grant expenditures.
Secretary
Arctic Slope Consulting Group Inc.
Barrow, AK
09.2001 - 10.2001
- Managed phone communications, organized documents, and processed mail for Arctic Slope Consulting Group Inc.
Customer Service Agent
Hageland Aciation Services
Barrow, AK
07.2001 - 09.2001
- Processed ticketing and greeted customers, facilitating smooth entry and exit at Barrow; documented customer service tickets and performed data entry to ensure accurate customer records; answered phones to address customer inquiries efficiently.
Secretary
North Slope Borough Community Counseling Center
Barrow, AK
07.1994 - 04.1997
- Managed client file processes at Counseling Center to ensure accurate and timely documentation.
Education
High School Diploma -
Nome Beltz High School
Nome, AK05-1993
Some College (No Degree) - CNA
UAF
Nome, AKSkills
- I have worked varies of jobs here in Nome I have office abilities in accounting payroll, account receivables, general ledger, I can work with Excel, word, outlook In the past I have done some Grants, Monthly Reports for the State of Alaska Costumer Service, answer 10 key phones, fax Machines, copier
- Patient care
- Vital sign monitoring
- Electronic health records
- Infection control
- Rehabilitation support
- Team collaboration
- Effective communication
- Problem solving
- Emotional intelligence
- Time management
- Bathing assistance
- Physical stamina
- End-of-life care
- Infection control practices
- Feeding assistance
- Emotional support
- Toileting assistance
- Health monitoring
- Active listening
- Patient transfers
- Basic life support
- Multitasking and organization
Additional Information
I had various jobs in the last 10 years, I was employed in a Counseling Center, Banks, Accounts Payables, and Ticket Agent. I learn quickly as I work for a Department or Businesses. I have computer skills, answering phones lines, calculators, fax machines and I communicate will with others.
References
Available on Request
Certification
CNA License
Timeline
CNA
Norton Sound Health Corporation
01.2023 - 12.2025
Retail/Office Manager
King Island Native Corp
11.2021 - 04.2022
SART Liaison
Norton Sound Health Corp
02.2021 - 11.2021
Shelter Manager
Bering Sea Women's Group
01.2020 - 09.2020
Relief Advocate
Bering Sea Women's Group
07.2018 - 09.2021
Porter
Norton Sound Regional Hospital
04.2018 - 05.2018
Baker's Helper
Hansons
07.2017 - 03.2018
Office Manager
King Island Native Corporation
02.2016 - 05.2016
Customer Service
Sitnasuak Native Corporation
09.2015 - 12.2015
Administration Assistant
Norton Sound Regional Hospital
09.2013 - 07.2014
Care Taker
Mary Reader
12.2012 - 02.2013
General Ledger
Bering Straits Regional Housing Authority
10.2001 - 06.2003
Secretary
Arctic Slope Consulting Group Inc.
09.2001 - 10.2001
Customer Service Agent
Hageland Aciation Services
07.2001 - 09.2001
Secretary
North Slope Borough Community Counseling Center
07.1994 - 04.1997
High School Diploma -
Nome Beltz High School
Some College (No Degree) - CNA
UAF