Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Judkins

Marana,AZ

Summary

Dynamic and dedicated professional with extensive experience in customer service at Fry's Marketplace. Proven ability to enhance customer satisfaction through exceptional service and product knowledge. Skilled in cash handling and maintaining accurate transactions, while fostering strong customer relationships. Recognized for reliability and a strong work ethic, contributing to repeat business and positive feedback.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

9
9
years of professional experience

Work History

Casher

Fry's Marketplace
06.2024 - 04.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.

Cashier

Home Depot
09.2021 - 06.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Enhanced shopping experience, provided product information and location assistance.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Reduced processing errors by meticulously following transaction procedures.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Floor Associate

Dillard's
07.2019 - 12.2021
  • Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
  • Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
  • Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
  • Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
  • Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
  • Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
  • Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
  • Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
  • Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
  • Created personalized shopping experiences for clients through attentive service during one-on-one consultations.
  • Improved store cleanliness and organization, leading to more appealing shopping environment.
  • Contributed to team sales goals by actively engaging with customers and understanding their needs.

Jewelry Sales Associate

Sears
03.2016 - 05.2019
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Collaborated with fellow sales associates to achieve team sales goals consistently each month.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
  • Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.
  • Developed comprehensive understanding of client preferences, allowing for targeted marketing efforts that led to higher revenue generation.
  • Engaged with customers to understand their needs, leading to more effective and personalized sales pitches.
  • Adapted quickly to new product lines and trends, keeping store's offerings fresh and appealing.
  • Fostered welcoming store environment, contributing to significant increase in repeat customers.
  • Resolved customer complaints with empathy and efficiency, ensuring their satisfaction and loyalty.
  • Managed inventory efficiently, ensuring all pieces were accounted for and securely stored, reducing loss.
  • Developed comprehensive knowledge of gemstones and metals, becoming go-to resource for both customers and colleagues.
  • Utilized social media platforms to showcase new arrivals, attracting broader audience.
  • Provided detailed product knowledge to customers, enhancing their shopping experience and boosting confidence in their purchases.
  • Enhanced store presentation by creatively arranging display cases, drawing attention to premium pieces.
  • Implemented client follow-up system, strengthening customer relationships and encouraging feedback.
  • Built personal clientele list by providing exceptional service, securing repeat business and referrals.
  • Trained new associates in sales techniques and product knowledge, raising overall team's performance.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

High School Diploma -

Vacaville High School
Vacaville, CA
06-1980

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Reliability and punctuality
  • Customer relations

Timeline

Casher

Fry's Marketplace
06.2024 - 04.2025

Cashier

Home Depot
09.2021 - 06.2024

Floor Associate

Dillard's
07.2019 - 12.2021

Jewelry Sales Associate

Sears
03.2016 - 05.2019

High School Diploma -

Vacaville High School

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