Teresa Kalloch
Mesa,AZ
Summary
Encouraging Education Leader with expertise in student development, and staff motivation. Communicative and reliable professional possessing outstanding organizational and communication abilities paired with in-depth understanding of institutional policies and government regulations. Offering comprehensive, hands-on experience assisting students in achieving educational goals.
Overview
24
24
years of professional experience
Work History
Program Analyst (CCIP Coordinator)
Mesa Community College
Mesa , AZ
10.2022 - Current
- Coordinated the Community College Initiative Program at Mesa Community College's International Education Office
- Taught non-credit Culture, Society and Institution class
- Supported students through regular one on one meetings
- Planned and implemented cultural and recreational activities to supplement course programming including regional travel
- Attended the Pathway to Success Program with students
- Coordinated and planned service learning activities with students
Student Services Analyst Sr/Student Services Specialist
Rio Salado College
Tempe, AZ
05.2021 - 10.2022
- Temporary Assignment as Student Services Analyst Sr. for 11 months
- Plans operational management, evaluation and problem solving for International Education and Welcome Desk
- Continually evaluate program processes and implements improvements to better serve students
- Problem solves escalated student issues
- Maintains resource material, prepares reports and correspondence to promote department
- Supervises three to four part-time and full-time employees
- Supervision duties include hiring, discipline and termination activities
- Reviews staff procedures to ensure compliance with International Education regulations regarding visa students
- Participates in recruitment and retention of International students
- Represents the college on district and other meetings
- Provides direction to employees
- Conducts regular one on ones and staff meetings to communicate department functions and assess working relationships
- Uses Student Information Systems to admit, register and solve escalated student issues
- Works with diverse group of students, faculty and staff
- Analyzes federal, state and institutional policy and ensures college compliance with regulations
- Reviews student documentation in relation to program requirements to evaluate and determine eligibility
- Provides program and policy advisement to students
- Acts as lead for Welcome Desk employees
- Compiles statistical data on in person student services for the college
- Represents the college on the front line at the Welcome Desk
- Guides and directs the Welcome Desk staff to the resources need to perform unusual requests
Enumerator/Lister
U.S. Census Bureau
Mesa, AZ
08.2019 - 10.2020
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose
- Assisted people in filling out surveys with complete and accurate information
- Double checked information on survey forms
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than 50 community households per day
- Interviewed and collected highly sensitive confidential information from residents
- Analyzed and evaluated legal policy and ensured compliance
- Protected confidential records
- Utilized government computer and iphone to record confidential information
Academic Advisor
Northern Arizona University
Flagstaff, AZ
09.2016 - 08.2018
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression
- Maintained student database and electronic records for each student contact
- Answered student inquiries and resolved problems related to curriculum and course prerequisites
- Advised students of program requirements for the Personalized Learning Program
- Tracked a case load of students and followed up with students, faculty and staff regarding student needs
- Assessed student need through regular communication and implemented action
- Analyzed and evaluated transcripts for transfer credit in compliance with university policy
- Communicated transfer credit evaluations to students
- Planned, researched and prepared oral presentations on program details for other staff
- Participated and led meeting with other staff
- Monitored and collected statistical data to determine program effectiveness
- Developed programs in collaborations with faculty and other departments to help students succeed
Temporary/Student Services Technician
Rio Salado College
Tempe, AZ
07.2011 - 09.2016
- Answered phones in a busy registration office
- Assisted students with admission, course registration, HB, prop 300, prerequisite verification, residency and other admissions related procedures
- Assisted with Dual Enrollment and Incarcerated registrations
- Communicated with students, assessed their needs and implemented activity needs to assist students
- Analyzed federal, state and institutional regulations and policy to determine action
- Recorded high school, GED and college transcripts in student accounts
- Printed and sealed official transcripts for in person student requests
- Guided students through the complicated enrollment process
- Prepared correspondence with students and other departments
- Communicated with students, faculty and staff in person, over the phone and through email
Enumerator
U.S. Census Bureau
Mesa, AZ
01.2010 - 06.2011
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose
- Assisted people in filling out surveys with complete and accurate information
- Double checked information on survey forms
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than 50 community households per day
- Collected sensitive personal information through interviewing residents
- Protected confidential information
Sales Associate
Cold Water Creek
Gilbert, AZ
01.2007 - 01.2010
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Provided a high level of customer service for a diverse community of custormers
Before and After School Care Assistant
Imagine Charter Schools Of Mesa
Mesa, United States
08.2008 - 05.2009
- Cared for children ages Kindergarten to Fifth grade in nurturing and age-appropriate way.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys each day.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Developed lessons and activities to promote children's physical and emotional development.
Child Care Specialist
United Way Of Seneca County
Waterloo, NY
08.2005 - 07.2006
- Cared for middle school students in nurturing and age-appropriate way.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children
- Instructed children in crafts, computer lab and other activities to promote student engagement
- Kept areas clean, organized and stocked, and sanitized surfaces and toys each day
Tour Guide
National Women's Hall Of Fame
Seneca Falls, NY
01.2003 - 08.2005
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors
- Built personal relationships with guests to promote positive experiences
- Guided groups of up to 100 people on tours of the Hall of Fame
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories
- Sold souvenirs in museum gift shop
- Processed archival documents and photos using curatorial techniques
Park Ranger
National Park Service
La Junta, Seneca Falls, Colorado, New York
05.2000 - 09.2002
- Educated visitors on area regional history during tours and presentations.
- Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
- Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
- Researched and led interpretive programs in various historical sites throughout park
- Prepared and delivered public speaking presentations for park visitors including school groups
- Collected Park fees
- Represented the park at busy information desk in the visitor center
- Researched, prepared and delivered costumed demonstrations of historical life activities
Park Ranger/Volunteer Coordinator
Riordan State Historic Park
Flagstaff, AZ
08.1997 - 05.2000
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability
- Recruited and trained new volunteers docents to lead tours through a historic mansion
- Worked with leadership staff and special committees to define volunteer mission and set standards
- Developed volunteer policies and procedures
- Researched and presented guided tours through historic home
- Answered questions at information desk in busy visitor center
- Collected Park fees
- Maintained a database of archival material in the parks possession
- Protected historical artifacts using curatorial procedures
Education
Master of Education - Educational Leadership in Higher Education
Northern Arizona University
Flagstaff, AZ08.2014
Bachelor of Arts - History
Northern Arizona University
Flagstaff, AZ05.1993
Skills
- Masters degree in Educational Leadership with and emphasis in Higher Education
- Eight years of progressively responsible student services experience coordinating, administering, planning and evaluating programs in Admissions, Advising and International Education
- One years supervisory experience in International Education/Welcome Desk
- Three years experience supervising volunteer docents
- Experience using data to track and analyze International Education enrollment and in person student services at the Welcome Desk
- Experience working with K-12 students and parents
- Formerly held a K-12 substitute teaching certificate and IVP card
- Eight years of experience working with online applications such as, PeopleSoft, SharePoint, Customer Relations Management, Sales Force, Student Information Systems, Qless, and MS Office Suite
Timeline
Program Analyst (CCIP Coordinator)
Mesa Community College
10.2022 - Current
Student Services Analyst Sr/Student Services Specialist
Rio Salado College
05.2021 - 10.2022
Enumerator/Lister
U.S. Census Bureau
08.2019 - 10.2020
Academic Advisor
Northern Arizona University
09.2016 - 08.2018
Temporary/Student Services Technician
Rio Salado College
07.2011 - 09.2016
Enumerator
U.S. Census Bureau
01.2010 - 06.2011
Before and After School Care Assistant
Imagine Charter Schools Of Mesa
08.2008 - 05.2009
Sales Associate
Cold Water Creek
01.2007 - 01.2010
Child Care Specialist
United Way Of Seneca County
08.2005 - 07.2006
Tour Guide
National Women's Hall Of Fame
01.2003 - 08.2005
Park Ranger
National Park Service
05.2000 - 09.2002
Park Ranger/Volunteer Coordinator
Riordan State Historic Park
08.1997 - 05.2000
Master of Education - Educational Leadership in Higher Education
Northern Arizona University
Bachelor of Arts - History
Northern Arizona University
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