Teresa Keller
Broomfield,CO
Summary
Multilingual customer service professional with advanced Spanish and English abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Business Affairs
Comedy Works, Inc.
Denver, CO
01.2014 - 01.2015
- Storing and managing legal files in accordance with exacting requirements of Business Affairs.
- Examining the legal and financial questions that Comedy works business Affairs department has asked.
- Advising assistants in Business Affairs on appropriate documentation and payment processing procedures.
- Backup workers with administrative support all areas, including filing,scheduling, phone support, and office organization..
- Negotiating license agreement and associated documents to protect all parties interests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
Inside Sales Representative
ServiceSource
Denver, CO
01.2012 - 01.2013
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- I was in charge of all Latin America and close deals of more than 3 million dollars by having an ongoing professional relationship with the customer.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Delivered superior customer support to improve account retention rate.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Contacted new and existing customers to discuss product and service solutions..
Publisher Manager/Owner
THE SPANGLISH POST
GUATEMALA, GUATEMALA
01.2004 - 01.2009
- Oversaw circulation through print, email and distribution.
- Set pricing structures according to market analytics and emerging trends.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Led startup and creation of operational procedures and workflow planning.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Developed and implemented successful sales strategies to meet business goals.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Hosted special events to boost brand awareness and increase community engagement.
- Managed sales presentations to promote product and brand benefits.
Education
MBA - Finance
Colorado Heights University
Denver, CO01.2015
MBA - Healthcare Management
Colorado Heights University
Denver, CO01.2015
MBA -
DeVry University
Denver, CO06.2012
Bachelor of Science - Marketing and Advertising
Universidad Rafael Landivar
Guatemala 01.2005
Skills
- Payment Collection
- Refund Processing
- Issue Research
- Customer Support
- Sales Promotion
- Call Management
- Caller Assistance
- CRM System
- Sales Force
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Business Affairs
Comedy Works, Inc.
01.2014 - 01.2015
Inside Sales Representative
ServiceSource
01.2012 - 01.2013
Publisher Manager/Owner
THE SPANGLISH POST
01.2004 - 01.2009
MBA - Finance
Colorado Heights University
MBA - Healthcare Management
Colorado Heights University
MBA -
DeVry University
Bachelor of Science - Marketing and Advertising
Universidad Rafael Landivar
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