Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Receptionist
Teresa Kennison

Teresa Kennison

Bethlehem,PA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

25
25
years of professional experience

Work History

Assistant Manager

Dollar Tree
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Customer Service Representative

Sands Casino
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Merchandising Manager

Mars, Incorporated
08.1984 - 09.2009
  • Optimized store displays and appearance via strategic merchandising.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Established monthly goals and communicated performance expectations during team meetings to optimize sales.
  • Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
  • Monitored stock levels and product sales to determine purchasing needs.
  • Maintained point of sale (POS) system by inputting accurate inventory information.

Education

Business And Marketing

Centenary University
Hackettstown, NJ

Skills

  • Business Acumen
  • Social Perceptiveness
  • Training Cashiers
  • Strategic Planning
  • Stocking
  • All opening and closing procedures , and reports
  • Cash handling, banking

Additional Information

Mentors women with substance abuse problems

Timeline

Merchandising Manager

Mars, Incorporated
08.1984 - 09.2009

Assistant Manager

Dollar Tree

Customer Service Representative

Sands Casino

Business And Marketing

Centenary University

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Teresa Kennison