Teresa Kennison
Bethlehem,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Dollar Tree
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Customer Service Representative
Sands Casino
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Merchandising Manager
Mars, Incorporated
08.1984 - 09.2009
- Optimized store displays and appearance via strategic merchandising.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Monitored stock levels and product sales to determine purchasing needs.
- Maintained point of sale (POS) system by inputting accurate inventory information.
Education
Business And Marketing
Centenary University
Hackettstown, NJSkills
- Business Acumen
- Social Perceptiveness
- Training Cashiers
- Strategic Planning
- Stocking
- All opening and closing procedures , and reports
- Cash handling, banking
Additional Information
Mentors women with substance abuse problems
Timeline
Merchandising Manager
Mars, Incorporated
08.1984 - 09.2009
Assistant Manager
Dollar Tree
Customer Service Representative
Sands Casino
Business And Marketing
Centenary University