Teresa K. Haxby
Eugene,OR
Summary
Seasoned leader with a proven track record at PeaceHealth Riverbend, specializing in strategic implementation and team cohesion. Expertise in HRIS and exceptional interpersonal communication skills have facilitated effective management of cross-functional teams, resulting in enhanced productivity and strict regulatory compliance. A blend of innovative problem-solving and efficient project management has consistently delivered outstanding results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Executive Support Supervisor
PeaceHealth Riverbend
01.2023 - Current
- Supervise 2 direct reports across multiple sites overseeing executive support functions, interpersonal communication and collaborative support to the executive suite across multiple professional and medical disciplines
- Hiring
- Coaching
- Data collection and reporting
- Maintain Administrator On Call phone lists and schedules, certifications and communication
- Direct Support responsibilities for Chief Operations Officer, Chief Financial Officer, HR Sr
- Director Oregon Network, Director of Mission and Spiritual Care services
- Contributary support to Chief Surgical Officer, Chief Medical Officer and Chief Nursing Officer
- Support for bargaining agreement activities, meetings, agendas and coordination of travel needs
- Correlation of activities with Medical Staff
- Surgical Services, Contract support, Medical Provider timesheet management, productivity support, regulatory and compliance support, daily operational support, tracking of operational challenges and resolutions, retreat planning, conference room scheduling and catering, organization of recognition events and awards planning
- Attendance and time keeping for direct reports and executive team
- Processing expense reports, invoice coding and delegation to ensure compliance and reporting within company policy and procedures
Manager
Wayfair
12.2021 - 10.2022
- Manage 12+ direct reports for multi-departmental and cross-site support for 100+ employees in a sales and customer service resolution environment
- Time keeping
- Data Entry
- Performance/Productivity Management with proven success
- Team Building
- Coaching
- Performance reviews
Property and Casualty Insurance Producer
Carlee Davis Insurance
01.2021 - 02.2022
- Office administration, customer service, sales, quotes, recordkeeping, data entry
- Led associates in number of new policies written
Supervisor
Royal Caribbean Group
03.2006 - 05.2021
- Supervise direct reports for multi-departmental and cross-site support for inbound sales/service calls
- Comprehensive clerical and administrative support responsibilities
- Onboarding
- Recruiting/Talent acquisition
- Development with proven promotion successes
- Time keeping
- Data Entry
- Performance/Productivity Management with proven success
- Team Building
Shipboard Event Coordinator
Royal Caribbean Group
03.2006 - 05.2021
- Manage event planning/coordination for 20+ ships generating an average of $30 million I internal revenue per quarter
- Special Travel Agent Relations
- Customer service/inbound sales for top 20% revenue accounts generating over $100 million annually
Subject matter expert
Royal Caribbean Group
03.2006 - 05.2021
- Training/business support for inbound sales and group reservations, conflict resolution, data entry, file management
Agent Assist/ Reservations Agent
Royal Caribbean Group
03.2006 - 05.2021
- Internal customer support/coaching, conflict resolution, internal/external customer service, data entry, correspondence, training, and executive resolution support
Education
Business Administration Legal Secretary -
Lane Community College
05.2000
Skills
- Leadership experience
- Timekeeping
- Detail oriented
- Payroll adjustments
- Distribution list maintenance
- Account reconciliation
- Accounts payable
- Expense reporting
- Problem resolution
- Talent recruitment
- Acquisition
- Onboarding
- I9 documentation
- W2 documentation
- Purchase requisitions
- Effective project management
- HR supported disciplinary documentation
- Diversity and inclusion training
- Attendance file maintenance
- BOLI regulation adherence
- Employee performance review
- Physical file maintenance
- Electronic file maintenance
- Cash handling
- Accounting
- Soft skills training
- Employee engagement
- General accounting
- Financial reconciliation
- Employee quality assurance
- Strategy implementation
- Interpersonal communication
- Team building
- Peer support
- Training
- Development
- Account management
- Correspondence
- Customer service
- Inbound sales
- Outbound sales
- Conflict resolution
- Cross team collaboration
- Proficient in MS Word
- Proficient in Excel
- Proficient in PowerPoint
- Proficient in Teams
- Proficient in WebEx
- Proficient in PeopleSoft
- Proficient in Hyperion
- Proficient in Avaya
- Proficient in Real-Time Adherence
- Proficient in Workforce Optimization
- Proficient in SpeechIQ
- Proficient in Witness
- Proficient in MyTime
- Proficient in Work Day
- Proficient in various timekeeping programs
- Proficient in HRIS
Achievements
- Purple Sofa Award 2022
- Captains Award 2017, 2018
- Top 10 leadership Performance in network
- Exemplary collaboration and corporation support recognition for Supervisor and above
- Commodore Award 2014, 2015, 2017
- A team-work centric platform of recognition
- Citizenship Award 2013
- Exemplary metric achievement award
- CVP Sales Rock Star 2013
- Leader in sales and overall performance
- Sales Superstar 2013, 2012
- Top sales producers
- Citizenship Award 2011
- Top metric performer 12 consecutive months
- Citizenship Award November 2010
- Citizenship Award 2007
- Outstanding Service 2006
Licensecertification
- Oregon Legal Secretary Certificate, 05/2000
- Oregon Property & Casualty Insurance Producer, 10/2021
References
- Anne Rasmussen, Reg/Compliance Consultant, arassmussen1@peacehealth.org, (541) 350-9899
- Karen Prochnau, Contracting Support Specialist, kprochnau@peacehealth.org, (541) 777-0690
- Carlee Davis, Carlee Davis- Broker, cdavis@carleeinsurance.com, (541) 579-3813
- Teresa Glavin, Royal Caribbean Supervisor, dreaminhawaiss@live.com, (541) 913-6463
- Michelle Kemper, Smarsh Sales Manager, kemper.michelle@smarsh.com, (541) 953-9004
Certification
LICENSE/CERTIFICATION
Oregon Legal Secretary Certificate May 2000
Oregon Property & Casualty Insurance Producer October 2021
Timeline
Executive Support Supervisor
PeaceHealth Riverbend
01.2023 - Current
Manager
Wayfair
12.2021 - 10.2022
Property and Casualty Insurance Producer
Carlee Davis Insurance
01.2021 - 02.2022
Supervisor
Royal Caribbean Group
03.2006 - 05.2021
Shipboard Event Coordinator
Royal Caribbean Group
03.2006 - 05.2021
Subject matter expert
Royal Caribbean Group
03.2006 - 05.2021
Agent Assist/ Reservations Agent
Royal Caribbean Group
03.2006 - 05.2021
Business Administration Legal Secretary -
Lane Community College
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