Teresa Kmetz
Grand Island,FL
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Child Care Assistant
Neulife Rehabilitation
Mount Dora, FL
05.2024 - Current
- Supervise children ages 1 month to 5 years
- Understand child development and behavioral changes at different ages
- Adaptable to changing schedules, routines, and children’s needs
- Communicate with parents regarding their child’s day
- Maintain structure and routine to manage behavior
- Responsible for maintaining a safe and positive environment
Associate Project Lead
TurningPoint Health Care Solutions
Lake Mary, FL
08.2023 - 05.2024
- Developed and maintained detailed project plans for each new client.
- Managed the milestones and key deliverables to ensure project timeline is adhered to.
- Scheduled and facilitated weekly workstream meetings with the client.
- Cultivated internal and external relationships.
- Provided weekly status updates to stakeholders on the current progress of the project.
COR Agent
TurningPoint Health Care Solutions
Lake Mary, FL
10.2021 - 08.2023
- Averaged 70 calls/day and completing 25 faxes/day.
- Completed intake forms for nurses to review for pre-authorization.
- Created inviting experience for providers and members.
- Trained, mentored, and provided coaching to new hires.
Customer Service/Pharmacy Clerk
Publix Supermarket
Eustis, FL
02.2021 - 03.2022
- Delivered exemplary customer service.
- Reconciled cash tills and lottery sales
- Adhered to strict HIPPA requirements.
- Assisted with pharmacy inventory management.
- Processed daily prescription transactions.
Substitute Teacher
Lake County Public School System
Various locations in Lake County
10.2017 - 10.2020
- Developed and implemented lesson plans using Florida Standards that meet the individual needs of each student.
- Utilized a variety of classroom strategies: Lecture, group discussions, inquiry, and self-discovery.
- Collaborated with my teams during weekly common planning.
- Implemented behavior management strategies to foster a positive learning environment.
Payroll Specialist
JayKay Staffing
Tavares, FL
05.2019 - 08.2019
- Processed payroll using QuickBooks.
- Prepared detailed weekly reports for management.
- Reconciled differences with employee timecard reporting.
Door Guard
Target Superstore
Mount Dora, FL
02.2018 - 07.2018
- Reviewed Planograms and inventory shipments
- Assisted Executive Team Lead and General Contractors with daily projects and adhered to timelines.
Licensed Realtor
Watson Realty
Mount Dora, FL
03.2017 - 01.2019
- Negotiated sales terms and purchase agreements.
- Developed marketing campaigns and materials.
- Compared recently sold properties to determine market value.
- Advised clients on market conditions, prices, mortgages legal requirements, and related matters.
Branch Manager
BMO Harris Bank
Hammond, IN
02.2008 - 08.2016
- Exceeded Sales Goals – ranked in Top 25 % of the company.
- Collaborated with other lines of business to leverage sales and referral opportunities that helped drive results and grow the branch.
- Developed relationships with top customers and maintained knowledge of the customers’ banking needs and their service expectations.
- Provided planning, leadership and direction that is in line with the branch goals and objectives.
- Managed all staffing arrangements and ensured employees are trained and coached on project knowledge and selling techniques.
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
Bachelor of Science - Business Administration
Indiana University, Northwest
Gary, IN 08.1989 - 05.1993
Timeline
Child Care Assistant
Neulife Rehabilitation
05.2024 - Current
Associate Project Lead
TurningPoint Health Care Solutions
08.2023 - 05.2024
COR Agent
TurningPoint Health Care Solutions
10.2021 - 08.2023
Customer Service/Pharmacy Clerk
Publix Supermarket
02.2021 - 03.2022
Payroll Specialist
JayKay Staffing
05.2019 - 08.2019
Door Guard
Target Superstore
02.2018 - 07.2018
Substitute Teacher
Lake County Public School System
10.2017 - 10.2020
Licensed Realtor
Watson Realty
03.2017 - 01.2019
Branch Manager
BMO Harris Bank
02.2008 - 08.2016
Bachelor of Science - Business Administration
Indiana University, Northwest
08.1989 - 05.1993