Teresa Knapp-Aguirre
Online Business Management
Cave Creek,AZ
Summary
I'm a dependable professional experienced in providing administrative, organizational, marketing and customer service support in virtual environments. I'm proficient in MS Office, Google Workspace and Apps, Asana, Slack and other productivity tools. You'll find I utilize great communication and problem-solving skills, and recognize that time management is crucial to meeting objectives. Plus...I like to have fun while doing all the above.
Overview
21
21
years of professional experience
Work History
Owner
Make It So Online Bus. Management
04.2007 - Current
- I help entrepreneurs get their online marketing efforts running smoothly and profitably by: Maintaining and updating WordPress websites; Recommending, implementing, and maintaining customer relationship management systems (CRM), Developing, implementing, and tracking automated marketing campaigns; Recommending and implementing e-commerce platform/systems; and Project management for launches, website design, blog design, and operations management.
Office Manager
Jean DeKraker, CPA, PC
06.2006 - 04.2007
- Manage office including purchasing office supplies and printed materials, Keep information technology systems up and running, Evaluate, recommend, and purchase computer systems and software, Maintain ACT! And SAGE CRM Database, including company calendar, Prepare and send client invoices and statements, Take in new clients, track tax returns through delivery, Recommend new administrative processes and implement
Office Manager and Executive Administration
Noodles Development, LP
03.2003 - 02.2006
- Negotiate and purchase office equipment, office supplies, etc., Establish a relationship with franchisees, acting as an advocate for their questions and concerns, Ensure full communication of all 'news' and processes throughout the company, Administer human resources functions, Manage information technology systems for the company, inclusive of acting as help desk, Oversee travel and implement travel guidelines to allow better reporting of travel expenditures and cost reduction, Manage PR agency, acting as the primary liaison between agency and company, Plan for and attend annual and quarterly Franchisee Conferences held in various locations throughout the country, Facilitate repair, maintenance, and improvement of the office suite, including staff moves
Education
A.A.A. - Business Administration
University of Phoenix
Skills
- Brand Management
- Digital Marketing
- Planning and Execution
- Small Business Operations
- Project Management
- Financial Administration
- Business Marketing
- Negotiation
- Operations Management
- Vendor Relations & Procurement
- E-Commerce
- Marketing Automation: ActiveCampaign, Aweber, Constant Contact, Infusionsoft by Keap, Kajabi, MailChimp
- Project Management: Asana, Basecamp, Mondaycom, Podio, Notion
- Communication: GoToMeeting, Slack, Skype, Zoom
- Office Productivity: Google Workspace, Office 365
- CRM: Zoho CRM, Highrise, Keap
- Learning Management Systems: Thinkific, Coaching Genie, Salesforce, Teachable
- Content Management Systems: WordPress, SquareSpace, Wix
- Financial/Accounting: Zoho Books, QuickBooks, Wave, Expensify, Ramp
Interests
Listening to non-fiction audio books and podcasts, a good mystery thriller book, my Washington Football Team (aka Commanders), my dogs, family, and finishing up my college degree.
Timeline
Owner
Make It So Online Bus. Management
04.2007 - Current
Office Manager
Jean DeKraker, CPA, PC
06.2006 - 04.2007
Office Manager and Executive Administration
Noodles Development, LP
03.2003 - 02.2006
A.A.A. - Business Administration
University of Phoenix
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