TERESA KNIGHT

• Preparing detailed proposals, invoices and contracts for clients/customers
• Ordering and maintaining supplies and supply stock
• Provide support in company moral, up keeping the highest of standards levels.
• Handled confidential information in professional manner.
• Strengthened relationships with clients through attentive service and prompt issue resolution.
• Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Filed paperwork and organized computer-based information.

• Communicate openly with children's' parents regarding daily activities and behaviors
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in referrals.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
• Trained and developed team members to build human capital.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.

Greeting and assisting customers in resolving insurance compliance issues in accordance with state rules and regulations. Troubleshooting and using creative thinking to de escalate agitation and assure customers with positive solutions.

• Followed all company policies and procedures to deliver quality work.