TERESA KODIE
Rockford,IL
Summary
Customer‑focused learning professional with 20+ years of experience designing and leading scalable training programs, onboarding journeys, and enablement initiatives across enterprise environments. Specialized in customer and learner enablement, program ownership, and instructional design using the Articulate 360 suite (Rise, Storyline), Camtasia, Speechify, Vyond.
Known for translating complex products and processes into clear, engaging learning experiences that drive adoption, performance, and measurable outcomes. Experienced cross‑functional partner with Product, Operations, HR, and Analytics teams. Actively integrating AI‑assisted workflows into learning design and production to improve speed, personalization, and learner engagement.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Learning Development Sr Analyst
Grainger
10.2024 - Current
- Owned the design, development, and delivery of leadership and operational training programs supporting corporate, branch and distribution center leaders and associates.
- Partnered cross‑functionally with HR, Operations, Safety, and Analytics to align training initiatives with business priorities.
- Designed and delivered training for enterprise technology upgrades, ensuring rapid adoption and operational readiness across multiple sites.
- Conducted field observations and learner feedback analysis to continuously refine training effectiveness.
- Mentored instructional designers, improving consistency, quality, and delivery timelines across programs.
Learning Development Consultant
Grainger
04.2019 - 10.2024
- Served as program owner for large‑scale onboarding and role‑based training initiatives across 250+ U.S. branches and 36 Canadian branches (retail sites).
- Led the end‑to‑end build of multi‑month onboarding programs, including learning architecture, content development, facilitation planning, and rollout.
- Designed scalable learning experiences using Articulate Rise and Storyline to support consistent learner experiences across geographies.
- Collaborated with site leaders to embed coaching practices and problem‑solving culture into training programs.
- Coordinated program logistics, timelines, and stakeholder communication to ensure high‑quality learner experiences.
- Mentored instructional designers on design standards, tools, and program delivery best practices.
Learning Development Consultant
Grainger
Janesville, USA
08.2016 - 04.2019
- Designed and delivered training programs supporting customer service and operational teams across U.S. and Canadian call centers.
- Partnered with PMO project teams during business deployments to align learning with system changes and customer workflows.
- Served as a subject matter resource for instructional design models, tools, and compliance alignment (Camtasia, Articulate Storyline, Vyond).
Instructional Design Contractor
Cara Corp.
07.2012 - 07.2016
- Developed custom eLearning and training solutions for enterprise clients including Walgreens, State Farm, Allstate, and RR Donnelley.
- Collaborated with SMEs and client stakeholders to translate business needs into effective learning solutions.
- Delivered SCORM‑compliant content for LMS environments.
Client Training Specialist
Sears Holdings Corporation
Hoffman Estates, USA
08.2006 - 07.2012
- Managed enterprise eLearning initiatives within SCORM‑compliant LMS environments, improving training consistency and scalability across the organization.
- Designed and delivered training programs focused on retail selling skills, customer engagement, and operational procedures.
- Directed annual national sales and performance contests for approximately 15,000 associates, ensuring compliance, reporting accuracy, and engagement.
- Managed a $450K annual program budget, overseeing vendor coordination, logistics, and performance metrics.
Instructional Designer
Pella Windows and Doors
Rockford, IL
02.2006 - 07.2006
- Partnered with stakeholders to translate process changes into clear, actionable learning content to support the rollout of a new workflow process.
Project Manager – Training & Development
JP Morgan Chase
01.2004 - 01.2006
- Led training strategy and documentation for a major system conversion impacting 350 employees.
- Delivered comprehensive training materials and execution plans to ensure successful system adoption.
- Created 30,000 unique credit card profiles to support hands‑on learning and a seamless employee transition.
- Collaborated with vendors and subject matter experts to define system requirements and training needs.
- Partcipated in User Acceptance Testing (UAT)to validate system functionality and training effectiveness prior to launch.
Assistant Vice President – Training Manager
JP Morgan Chase
01.2002 - 01.2004
- Directed instructional design and training teams and implemented assessment strategies that reduced training time while improving retention.
- Supporting seven call center teams including Collections and Fraud.
- Established pre‑ and post‑testing frameworks, reducing overall training duration by 35% while maintaining performance standards.
Operations Instructional Designer / Technical Writer
First Card / Bank One
01.1995 - 01.2002
- Delivered large‑scale instructor‑led training for approximately 6,000 employees.
- Authored and maintained policies and procedures to ensure compliance with Federal Reserve Regulations E and Z.
- Partnered with auditors to conduct audits to assess adherence to regulatory and operational standards.
- Managed multiple training initiatives within a high‑volume payment processing environment.
Education
Some College (No Degree) - Psychology
Elgin Community College
Elgin, ILSkills
- Customer enablement
- Training program management
- Articulate 360
- Instructional design
- Learning systems design
- Program management
- Cross-Functional Collaboration
- Virtual facilitation
- eLearning development
- AI learning design
- Strategic relationship management
- Leadership training
- Project coordination
- Coaching
Certification
• ATD Master Instructional Designer (2019)
• Information Mapping (Certified) (1998)
• Learning Experience Design (LXD) – Novoed.com (2021)
• Information Mapping (Certified) (1998)
• Learning Experience Design (LXD) – Novoed.com (2021)
Timeline
Learning Development Sr Analyst
Grainger
10.2024 - Current
Learning Development Consultant
Grainger
04.2019 - 10.2024
Learning Development Consultant
Grainger
08.2016 - 04.2019
Instructional Design Contractor
Cara Corp.
07.2012 - 07.2016
Client Training Specialist
Sears Holdings Corporation
08.2006 - 07.2012
Instructional Designer
Pella Windows and Doors
02.2006 - 07.2006
Project Manager – Training & Development
JP Morgan Chase
01.2004 - 01.2006
Assistant Vice President – Training Manager
JP Morgan Chase
01.2002 - 01.2004
Operations Instructional Designer / Technical Writer
First Card / Bank One
01.1995 - 01.2002
Some College (No Degree) - Psychology
Elgin Community College