TERESA LAMB
Results-Driven Leader, Client Account Management
Austin,TX
Summary
More than ten years of proven success managing client Account Management teams for some of the nation's largest digital marketing companies, startups, and nonprofits. Consistently recognized for cultivating and leading teams that achieve record-breaking client revenue growth and exceed client retention goals. Unique ability to shape other revenue leaders and maximize team engagement and productivity.
Overview
13
13
years of professional experience
Work History
Senior Manager, Enterprise Accounts
Modernize Home Services
07.2023 - Current
- Promoted to lead a team of five Enterprise Account Managers responsible for the growth and success of 45 of the business’s highest-priority clients; revenue target ~$15M/quarter; team has exceeded quarterly target by +15% QoQ
- Led the team to close more six figure revenue wins this fiscal year than any other AM team across the business; client retention rate +8% higher than other teams at 95%
- Developed and orchestrated the rollout of a new Enterprise client pricing model that resulted in improved Marketing Costs for 90% of clients and an increase in client spend of 25% in its first three months
- Facilitate cross-team collaborations with the Data Analytics, Operations, and Media teams to ensure ongoing client campaign optimizations that drive meaningful improvements in client performance
- Recognized and selected as a thought leader to train other AM teams in strategic consultation and coaching workshops on client growth levers, data analysis, and value-based solutions that prioritize the client’s long-term success
- Serve as an escalation point for client negotiations with C-suite executives and represent leadership in Quarterly Business Reviews for Top 20 clients
- Report weekly to leadership on team trend-to-target, forecast top revenue-driving opportunities, and changes in top-tier client performance metrics; prepare quarterly team target aligned with Enterprise segment quarterly goal.
Senior Manager, Mid-Market Accounts
Modernize Home Services
08.2021 - 07.2023
- Promoted to help scale the Mid-Market team from five to ten Account Managers; responsible for coaching a new generation of revenue and culture leaders
- Successfully managed five new hires; three of five AMs promoted to Enterprise team in under two years; team consistently exceeded target by 33+%/quarter on average
- Developed a highly-effective and engaging weekly team standup format and slide template that is still used across Mid-Market teams to-date
- Implemented a new monthly Lunch ‘n Learn series, bringing top Enterprise AM leaders to present to the Mid-Market team on topics such as executive level communication, client deck presentation, and client rapport-building
- Established and documented a Mid-Market Expectations Guide for Salesforce best-practices, Tableau reporting, and client data analysis.
Enterprise Account Manager
Modernize Home Services
09.2020 - 08.2021
- Promoted to manage 12 of the company’s highest-revenue clients; consistently exceeded ~$2.5M+ target by +20% quarter-over-quarter
- Took a top five client from $250k/mo spend to $600k/mo (+140%) in three months
- Recognized by leadership as the Enterprise team’s top revenue leader for one year straight; received the 2021 Modernize Performance Award, given to one stand-out employee per year
- Excelled in building relationships with C-level executives and Directors; created highly impactful client decks for weekly client calls and in-person Quarterly Business Reviews
- Skilled in analyzing data to proactively identify gaps in client performance; acted with urgency engaging key internal teams, including Media and Data Analytics, to deploy campaign optimizations designed to prevent revenue loss and maintain client satisfaction.
Mid-Market Account Manager
Modernize Home Services
08.2019 - 09.2020
- Recognized by leadership as the top Mid-Market Account Manager for most number of revenue wins QoQ for one year straight (~25 wins/qtr; average win $17k+)
- First Mid-Market AM to grow a MM client to six figure monthly spend
- Consistently exceeded quarterly revenue targets by +18%; excelled in strategic consultation and data analysis to uncover growth opportunities
- Maintained a 96% client retention rate (vs
- Team average of 87%); excelled in building collaborative partnerships based on trust, proactive communication, and a deep understanding of the client’s goals
- Conducted weekly account reviews with national brand Marketing executives.
Senior Manager, Designer Success
Homepolish
12.2017 - 08.2019
- Managed a team of six Design Success Managers responsible for the professional and financial growth of more than 500 interior designers; team consistently exceeded quarterly revenue targets by +35% and client-to-designer acquisition targets by +30%
- Oversaw the mission-critical designer-to-client matching program; identified efficiencies that resulted in 2x’s more billable designer hours/wk and +$3MM in yearly revenue gains
- Revamped the new designer onboarding program; drove automation and personnel efficiencies that resulted in 3x’s more designers onboarded each quarter.
Regional Manager, Client Services
Homepolish
03.2015 - 12.2017
- Oversaw the company’s highest revenue-driving design hubs in NY & CA; responsible for the satisfaction and engagement of clients matched with designers in these priority hubs
- Supervised a national team of four Client Services Specialists; team consistently received 2x’s the client referrals than other client specialist teams and were responsible for 80% of the company’s positive online client reviews
- Identified and implemented strategic changes in the client refund process that resulted in a 20% reduction in refunds per quarter; contributed to revenue gains without sacrificing client satisfaction.
Associate Director, Development Communications
Hospital for Special Surgery
01.2011 - 01.2015
- Researched, wrote, and managed the production of mission-critical fundraising materials, including the Hospital’s $300M Campaign Case Statement distributed to over 500k potential donors nationwide
- Wrote fundraising content for the Hospital’s website and social media channels; interviewed physicians and scientists for features and segments in Hospital donor publications; ensured consistent messaging aligned with brand identity
- Oversaw the donor acknowledgment system for gifts of $10k+, ensuring timely and meaningful donor recognition
- Wrote all priority donor acknowledgments and public speeches on behalf of the Hospital CEO; responsible for all revisions, final approvals, and distribution.
Education
M.A. - English Education
University At Albany
New YorkB.A. - English
University At Albany
New YorkSkills
Partnership Development
Strategic Planning
Reporting Oversight
Data Analytics
Data-Driven Decision-Making
Cross-Functional Collaboration
Client Relationship Management
Key Performance Indicators
Customer Retention
Revenue Generation
Growth Strategies
Client Engagement
CRM Software
Volunteer Experience
- Carrying Hope, Board Member
- Property Owners Association, Apache Shores, TX, Board Member / Communications Director, Apache Shores, TX
Volunteer
Board Member / Carrying Hope / Non-profit providing resources for children in the foster care system
Board Member / Property Owners Association, Apache Shores, TX / Communications Director
Timeline
Senior Manager, Enterprise Accounts
Modernize Home Services
07.2023 - Current
Senior Manager, Mid-Market Accounts
Modernize Home Services
08.2021 - 07.2023
Enterprise Account Manager
Modernize Home Services
09.2020 - 08.2021
Mid-Market Account Manager
Modernize Home Services
08.2019 - 09.2020
Senior Manager, Designer Success
Homepolish
12.2017 - 08.2019
Regional Manager, Client Services
Homepolish
03.2015 - 12.2017
Associate Director, Development Communications
Hospital for Special Surgery
01.2011 - 01.2015
M.A. - English Education
University At Albany
B.A. - English
University At Albany