Teresa Lees

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• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Established foundational processes for business operations.
• Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
• Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
• Interacted well with customers to build connections and nurture relationships.
• Provided manual therapeutic massage for clients with chronic pain
• Collaborated with in office Chiropractors to improve outcomes for chronic pain clients
• Developed and presented Continuing Education workshops
• Stayed current on industry issues by attending National Association meetings and participation in Webinars

• Fostered a culture of continuous improvement within the aquatics department by encouraging staff to suggest new ideas or strategies for program enhancement.
• Ensured proper use of equipment by creating detailed guidelines for storage, setup, cleaning procedures, as well as rental agreements where applicable.
• Managed budgets effectively, ensuring cost-effective operations and optimal allocation of resources for maintenance and improvements.
• Organized staff schedules to maintain appropriate coverage during peak hours as well as off-peak times in compliance with state regulations.
• Evaluated the overall success of aquatic programs by tracking participation rates, revenue generation, and customer feedback to inform future initiatives.
• Supervised aquatic staff and administered performance evaluations to communicate expectations
• Reduced accident rates by conducting thorough risk assessments and maintaining a hazard-free pool environment.
• Developed strong relationships with patrons through attentive customer service while addressing concerns or complaints promptly.
• Enhanced swimmer safety by implementing comprehensive training programs for lifeguards and aquatic staff.
• Promoted positive teamwork among aquatics staff through team-building exercises that fostered camaraderie within the department.
• Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
• Maintained high standards of water quality by overseeing regular testing, chemical adjustments, and filter maintenance.
• Achieved compliance with all local, state, and federal regulations by staying up-to-date on legislation and industry best practices.
• Coordinated successful community outreach programs, promoting aquatics center offerings to local schools and organizations.
• Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.