Summary
Overview
Work History
Education
Skills
Timeline
Teresa Lezma

Teresa Lezma

GA

Summary

Knowledgeable individual who conducts herself professionally in guiding and assisting customers. Committed to collaborating on projects and tasks as a team member. I find it fulfilling to communicate with callers; building rapport, provide thorough and accurate information as well as find a resolution to concerns. My goal is to provide superb customer care service! I describe myself as punctual, courteous,organized, upbeat, and inquisitive. I strive to handle customer service with care. I have over 12 years of customer service. Exceptional customer service in the form of an CSR-Agent, HR-Assistant, Teacher,and Tutor. Each position required me to interact and maintain professionalism allowing me to provide quality customer service that gained client retention.



Overview

12
12
years of professional experience
7
7
years of post-secondary education

Work History

HR-Customer Service Representative

Sagility Health
REMOTE, GA
06.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records using Microsoft, Excel, Absence Tracker-My Leave (Research software) and Salesforce (caller documentation software.)
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.


Test Scorer (1 month temp project)

Atrium Staffing /Data Recognition Corporation
REMOTE, GA
04.2023 - 05.2023
  • Actively scored English assignments, up to 150-300 per day of full-time shift.
  • Handled class records for assignment grades and course participation scores.
  • Improved operations through consistent hard work and dedication.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Identified issues, analyzed information and provided solutions to problems.
  • Collaborated with team members to achieve target results.
  • Attend and complete training sessions related to the content area being scored that is conducted by scoring leadership.

Special Education Teacher

Richmond County Schools- Glenn Hills Middle
Augusta, GA
07.2021 - 10.2022
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Delivered effective and differentiated classroom instruction to range of neurodiverse students.
  • Taught Math and English subjects to students with intellectual or emotional disabilities.
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Communicated nonverbally with children to provide comfort, encouragement and positive reinforcement.
  • Led activities that developed students' physical, emotional and social growth.
  • Organized instruction material, constructed bulletin boards and set up work areas.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Partnered with standard education teachers from across academic departments.
  • Completed intensive leadership training .
  • Daily use of search engines or apps implemented in class such as; I-ready math/reading assessment program, launchpad, Canvas, and Infinite campus.

Human Resources Administrative Assistant

Wise Services
North Augusta, SC
12.2017 - 03.2020
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Assisted with meetings and presentations within company.
  • Recruited and screened qualified potential employees.
  • registered prospective healthcare employees for fingerprints through GEMALTO application registration service.
  • Maintained and scheduled complex calendars.
  • Answered and directed 10-15 outbound and inbound phone calls per day around additional office work.
  • Organized new employee orientation schedules for new hires.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Compiled employee records from individual departments to maintain central files.

Student Childrens Librarian Assistant

City Of Augusta
Augusta, United States
07.2015 - 07.2018
  • Educated patrons on use of reference sources, card catalogs and automated information systems.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Maintained circulation desk for lending periodicals and books to patrons.
  • Maintained secure environment by monitoring visitors at front desk.
  • Helped children select appropriate reading level library books.
  • Organized summer reading program for local school children.
  • Closely monitored front desk visitors to maintain secure and clean environment.
  • Conducted music time, story reading, Star Wars Reads Day, and Lego Club events for registered classes attending Headquarters
  • Handled data entry database such as; Bookkeeping, check out reports, Excel, MS, Pines system, and catalog.

English and Math Tutor

Harnett County School System-Johnsonville Elem.
Cameron, NC
06.2011 - 07.2015
  • Tutored 40 students per week in private sessions using detailed lesson plans.
  • Gracefully, held seven 20 to 40 minute sessions throughout the day tutoring a group of ten 4th graders of IEPs .
  • Used positive reinforcement, repetition and review to help students master challenging material.
  • Worked with students in classrooms or library environments to provide educational support.
  • Taught students struggling with reading and math.
  • Thoroughly, develop and implement lesson plans, administer test, graded papers assigned as homework in subject of math and reading.
  • Happily filled in as a Substitute Teacher when needed; followed Teacher's lesson plans closely as possible and left informative class notes.

Education

Bachelor of Arts - Sociology

Fayetteville State University, Fayetteville, NC
08.2014 - 06.2018

Associate of Arts - Early Childhood Education

Ashworth College, Norcross, GA
08.2013 - 11.2014

Diploma - Cosmetology

Central Carolina Community College, Sanford, NC
01.2009 - 06.2010

Skills

  • Excellent attendance record
  • Self Starter
  • Strong verbal communication
  • Dependable
  • Customer service-oriented
  • Self-motivated
  • Detail-oriented
  • People-oriented
  • Efficient multi-tasker
  • Friendly and likable
  • Patient education and advocacy
  • Order processing
  • MS Office (Excel, Word, Outlook)
  • Organized and detail-oriented
  • Previous call center experience
  • Problem-solving skill
  • Reading Skills
  • Honest and Trustworthy
  • Conflict resolution
  • Lesson planning
  • Classroom management
  • Production schedule adherence
  • Reporting and documentation
  • Privacy and confidentiality
  • Troubleshooting
  • Creative Arts Talent
  • Age-Appropriate Activities

Timeline

Test Scorer (1 month temp project) - Atrium Staffing /Data Recognition Corporation
04.2023 - 05.2023
HR-Customer Service Representative - Sagility Health
06.2022 - Current
Special Education Teacher - Richmond County Schools- Glenn Hills Middle
07.2021 - 10.2022
Human Resources Administrative Assistant - Wise Services
12.2017 - 03.2020
Student Childrens Librarian Assistant - City Of Augusta
07.2015 - 07.2018
Fayetteville State University - Bachelor of Arts, Sociology
08.2014 - 06.2018
Ashworth College - Associate of Arts, Early Childhood Education
08.2013 - 11.2014
English and Math Tutor - Harnett County School System-Johnsonville Elem.
06.2011 - 07.2015
Central Carolina Community College - Diploma, Cosmetology
01.2009 - 06.2010

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