Teresa Liguori
Frisco,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Mortgage Loan Officer
Mortgage Resource Group
Frisco, TX
09.2022 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Reviewed appraisals to ensure accuracy and completeness prior to submission to underwriting department.
- Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
- Interacted with title companies, attorneys, surveyors and other third parties involved in the loan process.
- Prepared loan documents such as commitment letters, closing statements, promissory notes and deed of trust.
- Met with applicants to obtain information for loan applications and answer questions about loan process.
- Educated customers on various aspects of mortgage financing options available.
Account Executive Assistant
Long Beach Mortgage/ Washington Mutual/ JP Morgan
Plantation, FL
07.2005 - 12.2007
- Delivered optimal administrative, customer service and case management support to President's Club Account Executive and our clients.
- Researched and prepared information for presentations to current and prospective Mortgage Brokers.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Employed fresh marketing techniques to expand book of business.
- Stayed abreast of lending regulations, industry trends and market rates, maintained a montly pipeline of over $10 million.
- Researched competitors' offerings and developed strategies for differentiating services from other lenders.
- Verified accuracy of all documentation prior to submission to underwriting department.
- Collaborated with company teams to expedite loan approval processes.
Client Service Advocate
Virtual Bank/Lydian Data Services
Deerfield Beach, FL
01.2004 - 07.2004
- Collaborated with post closing and underwriters to resolve complex customer issues quickly and efficiently.
- Answered customer inquiries in a timely and professional manner.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Prevented key account losses by researching discrepancies and correcting problems.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided accurate information and solutions to customers regarding the status of their loan fundings.
Mortgage Loan Processor
Wasington Mutual Bank
Jacksonville , FL
03.2003 - 01.2004
- Submitted completed loan packages to underwriting department for approval or denial decisions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Researched discrepancies in documentation received from applicants or third parties.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
- Maintained accurate records in accordance with company policy and procedures.
- Managed loan application pipeline of over 100 mortgage loans by completing and submitting reports within allotted turn-around times.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Assistant Store Manager
The Limited LLC/ Express
Jackonville, FL
01.2002 - 03.2003
- Coached and developed store associates through formal and informal interactions.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Handled scheduling for store shifts to achieve adequate staffing.
Office Manager
EuropAuto LLC
Jacksonville, FL
06.1997 - 01.2002
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Administered payroll and maintained proper documentation of employee personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Analyzed business performance data and forecasted business results for upper management.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Education
Business Administration and Management
Old Dominion University
Norfolk, VASkills
- Relationship Selling
- Sales Development
- Goal-Oriented
- Desktop Underwriter Expert
- Licensed Mortgage Loan Originator
- Client Account Management
References
References available upon request.
Timeline
Mortgage Loan Officer
Mortgage Resource Group
09.2022 - Current
Account Executive Assistant
Long Beach Mortgage/ Washington Mutual/ JP Morgan
07.2005 - 12.2007
Client Service Advocate
Virtual Bank/Lydian Data Services
01.2004 - 07.2004
Mortgage Loan Processor
Wasington Mutual Bank
03.2003 - 01.2004
Assistant Store Manager
The Limited LLC/ Express
01.2002 - 03.2003
Office Manager
EuropAuto LLC
06.1997 - 01.2002
Business Administration and Management
Old Dominion University
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