Teresa Lim
Sacramento,CA
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Hospitality Team Member
Mendocino Farms
09.2022 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Improved overall efficiency by streamlining front desk operations and completing tasks in a timely manner.
- Assisted guests with check-in and checkout processes, ensuring a smooth and hassle-free experience.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Collaborated with housekeeping staff to address special requests from guests, improving their stay experience.
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Ensured all safety protocols were followed within the hotel premises, minimizing potential risks to guests'' wellbeing.
Caretaker
IHSS In Home Support Services
07.2017 - Current
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Enhanced community safety through regular property inspections and timely reporting of potential hazards.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Developed strong relationships with residents and families, fostering trust and open communication.
Lounge Agent
American Express, AMEX
12.2021 - 07.2022
- Enhanced customer satisfaction by providing personalized service and addressing individual needs.
- Streamlined check-in processes for improved efficiency, resulting in shorter wait times for guests.
- Assisted travelers with special requests, ensuring a comfortable and enjoyable experience during their stay.
- Managed reservations and cancellations, maintaining accurate records for guest arrivals and departures.
- Resolved customer complaints swiftly and professionally, demonstrating exceptional problem-solving abilities.
Education
Associate of Science - Human Development
Sierra College
Rocklin, CA05.2021
High School Diploma -
Natomas Charter School
Sacramento, CA06.2016
Skills
- Active listening
- Customer service focus
- Reservation management
- Professional appearance
- Positive attitude
- Adaptability and flexibility
- Problem-solving abilities
- Organizational skills
- Computer literacy
- Attention to detail
- Reliability and punctuality
- Strong teamwork
Timeline
Hospitality Team Member
Mendocino Farms
09.2022 - Current
Lounge Agent
American Express, AMEX
12.2021 - 07.2022
Caretaker
IHSS In Home Support Services
07.2017 - Current
Associate of Science - Human Development
Sierra College
High School Diploma -
Natomas Charter School
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