Teresa Lopez
Surprise,AZ
Summary
Dedicated Customer Success professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Home sales Advisor
Redfin Real Estate
Surprise, AZ
08.2018 - Current
- Highly successful sales support agent securing leads for Redfin buying and selling agents
- Consistent top performer converting customer inquiries into clients by providing high level service, understanding their needs and solving problems
- Deep understanding of customer needs and how to best meet them where they are and provide high level service to solve problems and get them where they want to be.
- Licensed realtor in WA., ID, OR. and Hawaii.
Executive Assistant
Savvy Lane
Edmonds, WA
07.2016 - 08.2018
- To Managing Broker as well as the entire team providing detail oriented customer care
- Managed MLS listing input to ensure strict attention to detail making sure that all regulations were followed
- Developed and implemented customer service guidelines to increase business by up to 20% from last year's numbers
- Provided transaction coordination assistance making sure that necessary documentation was in place assuring deadlines were met
- Handled sales calls and agent inquiries, arranged appointments and held
- Open House showings.
Director of Hospitality
Momentum
Lynnwood, WA
12.2014 - 11.2016
- Created an overall amazing customer experience for the Wellness Center by ensuring that all guests felt heard, understood and well taken care of
- Scheduled patients by phone and in person
- Obtained insurance information, verified benefits with major insurance providers, coordinated referrals and authorizations
- Collected copays and outstanding balances and applied them accurately to the proper accounts
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Adhered to all confidentiality requirements at all times
- Met all customer call guidelines including service levels, handle time and productivity
- Identified individual development needs with appropriate training
- Interviewed, hired and trained staff on operating procedures and company services
- Scheduled staff shifts to cover peaks and lulls in customer inquiries
- Facilitated inter-departmental communication to effectively provide customer
- Skills
- Experience support
- Worked with business owners and team to facilitate a smooth transition from 12 to over 50 employees.
Skills
- Customer Needs Assessment
- Exceeding Customer Expectations
- Goal orientated
- Expert multi tasking
- Numbers driven
Accomplishments
Winner of top sales awards at Redfin 3 years running.
Education
High School Diploma -
Yucaipa High School
Yucaipa, CABusiness And Marketing
Crafton Hills College
Yucaipa, CATimeline
Home sales Advisor
Redfin Real Estate
08.2018 - Current
Executive Assistant
Savvy Lane
07.2016 - 08.2018
Director of Hospitality
Momentum
12.2014 - 11.2016
High School Diploma -
Yucaipa High School
Business And Marketing
Crafton Hills College
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