Teresa Lopez
Friendswood,TX
Summary
Expertise in medical practice operations management; successful developing, organizing, and evaluating entire chain of service delivery in fast-paced, high volume environments
High level interpersonal communication skills with the ability to collaborate with executive management, professionals and community leaders
Successfully promote collaborative working relationships with physicians, administrators, and staff
Creating training initiatives, building and improving team performance, morale, and stability
Excellent skills as a quality improvement specialist and change principal Highly knowledgeable of research billing and compliance
Research professional prepared to excel in coordinating complex research studies.
Known for driving successful outcomes and fostering collaborative team environments.
Agile and reliable with strong ability to manage shifting priorities and ensure integrity of research data.
Skilled in all aspects of regulatory compliance.
Experienced with coordinating research studies and managing project timelines.
Utilizes organizational skills and attention to detail to ensure accuracy and compliance.
Knowledge of data collection methodologies and participant engagement strategies.
Overview
19
19
years of professional experience
Work History
Senior Research Coordinator
Ochsner Health System Div of Research
New Orleans, LA
02.2016 - 05.2024
- Developed and built Podiatry Research within OHS Division of Research, performing both clinical and regulatory responsibilities
- Created and implemented successful outreach strategies to start 2 trials within 5 months of start date of Surpassed enrollment goals and completed
- Possess high level understanding of study design, data collection, analysis and interpretation.
- Knowledge of IRB processes, HIPAA, FDA guidelines and GCP.
- Expertise in practice operations and high-volume environments
- Efficiently and effectively coordinate multiple studies simultaneously a attention to detail and accuracy. Successfully navigated an FDA audit as 2nd highest enroller in a Phase 3 study.
- Strong history of adherence to ethical standards and protocols, managing the informed consent process, preparing for audits and inspections, scheduling site and monitoring visits and follow ups.
- Successful enrollment with multiple studies at multiple sites.
- Managed study documentation, maintaining compliance with regulatory standards.
Adjunct Professor
University of Upper Iowa Satellite Campus
LA
02.2014 - 12.2014
- Taught management courses, providing instruction to up to 15 undergraduate students
- Designed and delivered engaging curriculum for diverse student populations.
- Mentored students on academic and career pathways, fostering growth and development.
Radiologic Technologist
Millennium Urgent Care and Occupational Medicine
Mandeville, LA
05.2015 - 04.2016
- Utilize safety procedures throughout exam
- Assist organization with DEQ requirements on state requirements ensuring HIPAA compliance
- Prepared patients for procedures, ensuring comfort and safety throughout the process.
Practice Manager
Banfield Pet Hospital
04.2014 - 03.2015
- Conceive and oversee implementation of new appointment scheduling template which increased client satisfaction Press Ganey OSAT to 100% 3rd and 4th quarter
- Implement para-professional staffing levels exceeding revenue/hour metrics while increasing doctor productivity
- Exceeded budgetary benchmarks after 90 days and continued meeting and exceeding practice benchmarks
- Oversaw daily operations, ensuring smooth workflow and optimal patient care delivery.
- Implemented process improvements that enhanced clinic efficiency and client satisfaction.
- Analyzed performance metrics to identify areas for improvement and strategic initiatives.
Business Manager
Radiology & Interventional Associates of Metairie
10.2012 - 10.2013
- Designed and produced Physicians' Reference to Ordering CT & MR pocket booklet which was well received by medical staff and facilitated direct dialogue between ordering providers and radiologists
- Edit and review budgets, ledger expenses, insurance reimbursements, and operating costs prior to production by billing staff
- Plan agenda and lead monthly partners' meeting
- Supervised and assisted in the evaluation of proposals and negotiation of vendor contracts as relating to equipment and supply needs of radiologists
- Worked collaboratively with radiologists to ensure delivery of quality service, co-ordinate business development and work with marketing department to actively market group to physicians and community
- Coordinated crucial Integration with partners, billing company, and GSQN analysts
- Communicated with hospital leadership to ensure physician efficiency
- Advised and assisted the practice with quality Initiatives and compliance relating to inspections and reviews by governmental and accrediting agencies
- Authored the practice's Medicare Compliance document
Radiology Out-Patient Diagnostic Supervisor
Ochsner Health System
New Orleans
02.2007 - 10.2012
- Elevated staff's engagement survey participation from 30% to 100% for 5 years and their overall satisfaction Increased from 3 62 to 4 00
- Consistently raw scored >90% and > 80th percentile on Press Ganey customer satisfaction surveys
- Reduced check-in wait time process by 21% optimizing patient experience by redesigning workflow
- Staff retention > 90% for entire tenure/ facility average was 70%
- Manage all data, personnel patients, and daily patient flow logistics, implement capital operating budget, coordinate with department heads for appropriate staffing, maintenance of throughput while maintaining operational standards and adhering to quality and safety standards
- Interview, recommend, hire, transfers, and terminations of staff
- Ensured the high technical quality of diagnostic Images for radiologists through use of image audits and average score per study was 92%
- Troubleshoot equipment failures and communicate effectively and efficiently with service engineers to schedule repairs and maintenance to ensure optimal equipment operations, Uptime was > 90%
- Initiated In-service trainings and procedures that ensured higher staff retention, physician satisfaction and patient flow
- Served as Key Process and Procedure Improvement Specialist—credited with increasing retention and Improving workflow
Radiology Director
LA Heart Hospital
Lacombe, LA
11.2005 - 02.2007
- Director of specialty cardiac hospital Radiology Department's service line providing 20,000 annual procedures in a 58-bed acute care facility, reported directly to VP of Clinical Services, 14 direct reports
- Wrote facility's first policy manuals for JCAHO accreditation and safety program directives, Implemented state and federal policies that resulted in successful Inspections
- Oversaw maintenance and quality control of all equipment, Inventory, and supplies, Uptime > 90%
- Maintained 93% retention rate across all modalities
- Increased outpatient pre-admission testing volume by 40% by streamlining and centralizing location of services
Education
MS Healthcare Management -
University of New Orleans
New Orleans, LABS Health Sciences - undefined
University of Holy Cross
New Orleans, LACCRC
Association of Certified Research Professionals
Skills
- Data organization
- Data collection
- Project management
- Ethics compliance
- Feasibility assessments experience
- Participant screening
- Research sops understanding
- Study protocols
- Informed consent
- Research experience
- Patient recruitment
- Meeting coordination
- Records maintenance
- Documentation management
- Schedule coordination
Timeline
Senior Research Coordinator
Ochsner Health System Div of Research
02.2016 - 05.2024
Radiologic Technologist
Millennium Urgent Care and Occupational Medicine
05.2015 - 04.2016
Practice Manager
Banfield Pet Hospital
04.2014 - 03.2015
Adjunct Professor
University of Upper Iowa Satellite Campus
02.2014 - 12.2014
Business Manager
Radiology & Interventional Associates of Metairie
10.2012 - 10.2013
Radiology Out-Patient Diagnostic Supervisor
Ochsner Health System
02.2007 - 10.2012
Radiology Director
LA Heart Hospital
11.2005 - 02.2007
BS Health Sciences - undefined
University of Holy Cross
MS Healthcare Management -
University of New Orleans
CCRC
Association of Certified Research Professionals