Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Loredo

Customer Experience Agent
Spring

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals

Overview

7
7
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Waste Connections
10.2023 - 05.2025
  • Handling phone calls from our customers, assisting them with their questions or concerns, and working to resolve any problems they raise concerning service or billing.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.

Dealer relations analyst

Mid-Atlantic Finance Company
07.2022 - 10.2023
  • Assist auto dealers with their requests, providing answers and solutions.
  • Collect funds from dealers on buybacks.
  • Communicate the status of accounts and portfolios, as well as any issues, to the department supervisor and appropriate departments within the company.
  • Overcome objections while remaining professional and in compliance.
  • Document results accurately.

Customer Service/Collection Representative

Mid-Atlantic Finance Company
06.2018 - 07.2022
  • Handle a large volume of inbound and outbound phone calls daily while maintaining a positive attitude.
  • Accept payments, and work with consumers to resolve accounts.
  • Perform account maintenance, and accurately document all customer activity.
  • Assisted customers with financial education resources, empowering them to make informed decisions about their debts.

Teacher

Sonlight school & childcare
02.2018 - 06.2018
  • Create learning opportunities, serve meals and snacks, respond to behavioral issues, engage children, supervise them on the playground, report to parents, design and follow a full-time schedule of activities, and discover suitable teaching material. Balance your teaching between logical and social exercises. Provide basic care and caregiving activities.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.

Education

Associate's degree - Arts

Lone Star College System

High school diploma - undefined

Klein Forest High School
Houston, TX

Skills

  • Account Management
  • Windows
  • Computer skills
  • Organizational skills
  • Business Development
  • Negotiation
  • Typing
  • Team development
  • Microsoft Office
  • Communication skills

Timeline

Customer Service Representative

Waste Connections
10.2023 - 05.2025

Dealer relations analyst

Mid-Atlantic Finance Company
07.2022 - 10.2023

Customer Service/Collection Representative

Mid-Atlantic Finance Company
06.2018 - 07.2022

Teacher

Sonlight school & childcare
02.2018 - 06.2018

High school diploma - undefined

Klein Forest High School

Associate's degree - Arts

Lone Star College System

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Teresa LoredoCustomer Experience Agent
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