Teresa Lyles
Pinehurst,NC
Summary
Motivated Internship Student working toward an Information Technology degree. Hardworking and resourceful individual commended for first-rate collaboration, organization, and time management abilities. Committed to developing a career path and expanding work experience. Strong knowledge of Microsoft Office.
Overview
13
13
years of professional experience
Work History
Executive Administrative Specialist
Non-Profit Religious Organization
04.2021 - Current
- Prepared detailed documents and reports in adherence to administrative processes
- Maintained databases and contact lists to keep important contact information accurate and up-to-date
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Developed and implemented organizational systems to streamline daily operations
- Developed and maintained automated alert systems for important deadlines
- Maintained office calendars to track important dates and deadlines
- Coordinated and scheduled meetings and appointments to keep the organization running smoothly
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
- Tracked and monitored purchase orders, deliveries, and invoicing to verify accuracy and compliance.
Licensed Insurance Agent/Administrative Specialist
Nationwide Mutual Insurance Company
05.2021 - Current
- Sale property and casualty insurance
- Leveraged company insurance products and services knowledge to advise customers on appropriate choices
- Supported day-to-day account management for company clients
- Manage day-to-day operations of the company; perform general office duties, billing, day-end reports, monthly close-outs, and inventory
- 100+ Inbound and Outbound calls
- Exceeded corporate quotas for monthly policy sales
- Assist in investigations against false or inflated insurance claims
- Provided coverage option information to assist clients in protecting assets
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Gift Coordinator
TRIDENT MARKETING
08.2015 - 04.2021
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations
- Identifying customers' needs, clarifying information, researching every issue, and providing solutions
- Performed general office duties such as Microsoft Office, operating office machines, and sorting mail
- Managing substantial amounts of inbound and outbound calls promptly
- Sell Travel Packages and Insurance
- Trained team members in successful strategies to meet operational and sales targets
- Maintained call center standards
- Propelled market share to surge ahead of competitors and earn #1 ranking.
Shift Leader
EDIBLE ARRANGEMENTS
04.2011 - 07.2015
- Customer service: incoming phone calls, daily and weekly closeouts, filing paperwork weekly, key holder
- Prepared shift summary reports for the supervisor and communicated regularly on goals and progress
- Trained new employees and delegated daily tasks and responsibilities
- Identified team weak points and implemented corrective actions to resolve concerns
- Setting up new business accounts, local businesses, and social media networking.
Education
Associate of Arts - General Studies
Fayetteville Technical Community College
Fayetteville, NC12.2022
Certificate - Business Administration & Business Fundamentals
Fayetteville Technical Community College
Fayetteville, NC12.2022
Certification - EKG Technician: ASPT Certificated
Sandhills Community College
Pinehurst, NC05.2020
High School Diploma -
Pinecrest High School
Southern Pines, NC06.2008
Skills
- Account Management
- Business Administration
- Microsoft Office
- Client Relationship Management
- Switchboard
- Planning and Coordination
- Strategic Thinking
- Database Management
Additionalinformation
NC Notary Public
Commission Dates 05/01/22 - 05/01/27
Affiliations
- Phi Beta Kappa- Honors Society
- NSLS- National Society of Leadership and Success
Timeline
Licensed Insurance Agent/Administrative Specialist
Nationwide Mutual Insurance Company
05.2021 - Current
Executive Administrative Specialist
Non-Profit Religious Organization
04.2021 - Current
Gift Coordinator
TRIDENT MARKETING
08.2015 - 04.2021
Shift Leader
EDIBLE ARRANGEMENTS
04.2011 - 07.2015
Associate of Arts - General Studies
Fayetteville Technical Community College
Certificate - Business Administration & Business Fundamentals
Fayetteville Technical Community College
Certification - EKG Technician: ASPT Certificated
Sandhills Community College
High School Diploma -
Pinecrest High School
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