Teresa Macaraeg
Henderson,NV
Summary
At Kaplan North America, I excelled as a National Account Manager, leveraging my expertise in account management and client relationship building to enhance key partnerships and drive significant sales growth. My strategic approach and collaborative skills led to streamlined processes and improved efficiency, fostering robust business development and customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrated success in account management, sales pipeline development and customer relations. Talented at using personal and online marketing methods. Well-versed in liaising between accounts and product development to meet changing customer needs with unique offerings. National Manager successful coordinating processes and activities running parallel nationwide. Maintained equilibrium for efficiency across entire organization. Handle all departments and enforced organizational and industry standards to deliver quality and cost-efficient output. Recruit, train and develop staff and introduce new technologies and systems to enhance organizational productivity.
Overview
12
12
years of professional experience
Work History
National Account Manager
Kaplan North America
11.2010 - 03.2023
- Built strong relationships with key decision-makers at the executive level within national accounts organizations.
- Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Streamlined internal processes to optimize efficiency in managing large volumes of orders from national accounts customers.
- Fostered an environment of collaboration and open communication with internal teams to ensure seamless execution of national account initiatives.
- Developed customized proposals that demonstrated a deep understanding of each client''s unique needs and goals.
- Strengthened relationships with key clients by maintaining consistent communication and providing tailored solutions.
- Resolved complex problems to positively impact sales and business direction.
- Provided product demonstrations to share features, answer questions and overcome concerns.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Maintained a high level of industry knowledge through ongoing research, attending conferences, and networking with industry professionals.
- Enhanced client retention rates by proactively addressing issues and offering exceptional customer service.
- Collaborated with cross-functional teams to develop targeted marketing strategies for each national account.
- Performed projects under-budget and on-time, maximizing efficiencies of print campaigns.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Trained other members of the sales team on best practices for managing national accounts effectively.
- Complied with policies and quality standards to maintain consistency in quality of services.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
Education
Bachelor of Science - Speech And Hearing Sciences
Skills
- Goal-Oriented
- Client Relationship Building
- Sales Presentations
- Data-driven decision-making
- Account Management
- Account development
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Team Collaboration
- Adaptability and Flexibility
Accomplishments
- Collaborated with team of 2 in the development of a faculty site where everything our clients needed were under one umbrela.
Timeline
National Account Manager - Kaplan North America
11.2010 - 03.2023
University of California, Santa Barbara - Bachelor of Science, Speech And Hearing Sciences
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