Teresa Mae Leveille
Newport
Summary
Bright Office Administrator with success in supporting staff by providing clerical expertise. Talented in communications and people skills. Successful at assisting staff with duties beyond those assigned and always willing to pitch in and help. Mediates conflict resolution, manages employees and communicates with coworkers in order to promote healthy relationships. Over 20 years of experience in customer service/stewardship in government, construction, museum, parks and sales settings. Extensive performance and visual arts background, vast experience in public speaking and appearances.
Overview
21
21
years of professional experience
Work History
CLIENT SERVICES
Oak & Stone Capital
Newport
06.2019 - Current
- Established performance and service goals and held associates accountable for individual performance.
- Organized daily workflow to provide optimal service.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Administrative Assitant
MCM Newport
Newport
08.2023 - 08.2024
- Executed administrative duties for yacht management company to ensure operational efficiency.
- Coordinated flights and accommodations for fleet members and staff as required.
- Managed daily provisions and supplies for in-person office operations.
- Processed orders for each boat captain to maintain readiness.
- Handled all sending and receiving of mail for captains and crew members.
- Updated social media channels to enhance company visibility.
- Organized office events and transportation logistics for staff engagements.
- Compiled monthly AMEX report, categorizing expenses per boat and task.
OFFICE ADMINISTRATOR
Quantlab
Boston
01.2015 - 06.2019
- Managed day to day operational activities and administrative functions of office.
- Be liaison for Boston by working closely with Administrative, IT, Recruiting, HR and Management Teams in other office locations.
- Point of authority for matters within and pertaining to smooth operation of office.
- Help facilitate conflict-free quality relationships among staff and create overall positive office environment.
- Report and advocate for office to overall organization.
- Develop and advocate for culture of staff and link office experiences to Greater Boston Area.
- Develop and advocate for culture and wellness programs that contribute to overall health and wellness of staff in Boston office.
- Liaise with Building Management and maintenance staff on security and other various facility needs.
- Manage Boston physical and Fire Safety programs and communicate these effectively with Facilities and Administration Staff and Business Continuity Staff.
- Coordinate with third-party contractors and vendors engaged in operating, maintaining and improving Boston leased property.
- Coordinate with IT team to order new equipment, troubleshoot issues, and submit requests for maintenance when needed.
- Support Recruiting team with onsite interview candidates and internship program and the Human Resources team with new hire/intern onboarding and employee/intern off-boarding.
- Coordinate employee and candidate travel arrangements with Administrative team.
- Coordinate local office events, meetings, and other social activities.
- Order and maintain appropriate levels of office and kitchen supplies while assisting in keeping respective areas tidy and easily accessible.
EDUCATOR
Lululemon Athletica
Boston
01.2015 - 07.2015
- Provides guests with world-class 'education' and guest experience in areas of product, culture, and community by speaking authentically about product use through their own experiences.
- Communicates special features, benefits, fabric properties, usage, and best care instructions.
- Demonstrates culture held within the company, including: attitude of fun, respect, support, empowerment, encouragement, passion, interaction with other staff, and in-store discussion of lifestyle (i.e. Yoga, fitness, health and fun).
- Ensures guest is aware of in-store community bulletin board - for information and resources regarding yoga and other health, fitness and related community information.
- Receives/processes stock received from warehouse, involving: unpacking, counting, tagging as required, folding, sizing and placing on floor, with overflow stock in back room and stored areas.
- Assists in preparing store for the day including: replenishing garment styles and other merchandise by color, size, and quantity requirements; folding, sizing, and merchandising as required.
- Answers phone inquiries as required.
- Ensures stock replenishment in work areas.
- Ensures items from change rooms are returned to appropriate area - sized and tagged.
- Prepares pants for hemming including pinning, completing necessary documentation (customer/store hemming slip); and educating regarding timelines for completion.
- Arranges for mail and/or delivery, as required, to other locations and/or warehouse.
- Completes assigned clean up evening duty.
- Utilizes Point of Sale cash system, processes payments, refunds and exchanges and issues gift cards.
- Prepares alterations for pick up next day.
LEGAL ASSISTANT
Gozigian, Washburn & Clinton
Cooperstown
01.2013 - 04.2015
- Assist in execution of real estate transactions, including HUD preparation, disbursement amounts, scheduling and all local recording.
- Works with real estate agent, title company closer or other title agents, loan officer and closer, any and all parties to transaction and their attorneys.
- Prepare closing documents, including Deed, Bill of sale, handling payoffs, recording documents, monitoring wire transfers and check disbursements.
- Incorporation and Formation of Entity (corporations, limited liability companies, and limited partnerships): including checking availability and reserve entity name, drafting entity formation documents, effect legal formation of entity including filing organization documents, recording or publishing same, and taking other action required by law.
- Draft organizational documents, including: Articles of incorporation, fictitious name registration, qualifications, Employee Identification Numbers and various other federal and state forms.
- Prepare drafts of wills and trust agreements.
- Supervise or witness execution of wills and trusts, and ensure all necessary signatures.
- Complete and file forms related to evictions and small claims.
PROJECT SECRETARY
McCarthy Building Companies
Cooperstown
01.2012 - 01.2013
- Generate, enter and send payroll weekly.
- Assemble and enter Purchase Journals.
- All digital and manual filing, including Daily Reports, Lien Waivers and As-Builts.
- Generate, copy, file and distribute memos, letters and other various document, plus daily mail.
- Procurement of office supplies, equipment and maintenance to support organizational needs.
- Maintain Small Tool Tracking program, generate forms for Assured Grounding.
- Efficiently handles inbound/outbound call activity.
- Handles insurance requests, renewals and maintenance for multiple, ongoing projects.
- Compile weekly mailing to St. Louis office.
ADMINISTRATIVE ASSISTANT
City of Sonoma
Sonoma
01.2005 - 01.2010
- For Planners, worked on large and small-scale projects within the City of Sonoma.
- Extensive work with applications, informational packets, spreadsheets, legal public notices and recording.
- Maintained liaison between planners, clients and architects.
- Monitored, maintained and assisted in ongoing development of website elements, including content and design, regular website maintenance, plus photography work for the City of Sonoma website.
- Generated reports and minutes for event, construction and planning projects.
- Provided all logistical supports for large and small meetings, including finalizing meeting dates and times, emails/invitations, reserving facilities, preparing rooms and equipment and catering.
- Generated, copied, filed and distributed memos, letters and other various documents.
- Coordinated event applications for the City of Sonoma, as well as maintained relationships with large organizations, assisted with applications and insurance, scheduled appropriate meetings and coordinated communications with staff.
- Review and approval of wedding and film permits, along with event calendar maintenance.
- Extensive work with sponsors, caterers, party rentals, securing locations, invitations, photographers, correspondence and summary reports.
- Efficiently handles inbound/outbound call activity, uses tact and courtesy in resolving and recovering from customer difficulties, eases customer dissatisfaction, raises the level of customer satisfaction and responds to customer expectations.
- Volunteer for the City of Sonoma 4th of July Parade.
- Volunteer for the Sonoma Community Center, which acted as surrogate Recreation Department.
Education
Bachelor of Arts - English Literature
Longwood University
Farmville, VA12.2000
Skills
- Decision making
- Complex problem solving
- Schedule coordination
- Customer complaint resolution
- Microsoft Office Suite
- Customer service management
- Administration and operations
- Adaptability and resilience
- Interpersonal skills
- Meeting support and coordination
- Administrative support
- Report preparation
- Event planning
- Office management
- Document management
- Data entry accuracy
Accomplishments
- Crucial Conversations Training, VitalSmarts.
- Exceptional Presentations and Exceptional Management Skills, Baker Communications, Inc.
- Professional Active Shooter Training with the Burnham Building, Boston.
- MAC, GIS, Arc Map and Arc Catalog training and classes.
- McCarthy BuildU courses, including advanced training for Microsoft Word, Excel, ORACLE PA, WebEx and Records Management.
Timeline
Administrative Assitant
MCM Newport
08.2023 - 08.2024
CLIENT SERVICES
Oak & Stone Capital
06.2019 - Current
OFFICE ADMINISTRATOR
Quantlab
01.2015 - 06.2019
EDUCATOR
Lululemon Athletica
01.2015 - 07.2015
LEGAL ASSISTANT
Gozigian, Washburn & Clinton
01.2013 - 04.2015
PROJECT SECRETARY
McCarthy Building Companies
01.2012 - 01.2013
ADMINISTRATIVE ASSISTANT
City of Sonoma
01.2005 - 01.2010
Bachelor of Arts - English Literature
Longwood University