Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Teresa McCarthy

Teresa McCarthy

North Fort Myers,FL

Summary

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

Cashier

Murphy USA Gas Station
North Fort Myers, FL
06.2024 - 01.2025
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Stocked shelves with merchandise when needed.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Checked personal identifications during alcohol and tobacco sales.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Dishwasher

Steves Place
North Fort Myers , Florida
01.2023 - 11.2024
  • Operated commercial dishwashing machines efficiently.
  • Assisted in preparing salads and desserts when requested by chefs or supervisors.
  • Inspected all returned dishes for cleanliness before restocking them on shelves.
  • Inspected dishes closely to check for remnants of food or dirt.
  • Informed supervisors immediately if any machine malfunctions were observed during operation.

Dishwasher Busser

Brunch Place
North Fort Myers, FL
06.2021 - 01.2024
  • Replaced chemicals when needed to make sure machine ran right.
  • Informed supervisors immediately if any machine malfunctions were observed during operation.
  • Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
  • Assisted in preparing salads and desserts when requested by chefs or supervisors.
  • Inspected all returned dishes for cleanliness before restocking them on shelves.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
  • Maintained cleanliness and sanitation of dishes, utensils, and kitchen equipment.
  • Hand-washed items unsuitable for machine washing.
  • Swept and mopped floors in the kitchen area at regular intervals throughout shift.
  • Studied methods of coworkers, successfully learning kitchen, and food service skills.
  • Unloaded deliveries from vendors ensuring that all items were accounted for.
  • Swept and mopped floors at end of shift to comply with sanitary regulations.
  • Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Adhered to sanitary regulations to prevent contamination with food products.
  • Checked temperatures of dishwashing machines to ensure proper functioning.

Waitress Busser Dishwasher

IHOP
North Fort Myers , FL
04.2018 - 01.2021
  • Bussed tables as needed during peak hours.
  • Greeted customers and provided menus.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Served food and beverages to patrons and confirmed complete orders.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Assisted in seating guests at tables or booths.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Filled condiments and napkin containers during slack periods.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Prepared checks accurately and processed payments promptly.

Housekeeper

Travel Lodge Hotel
North Fort Myers , FL
01.2017 - 04.2018
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Inspected furniture for damage or stains in between guest stays.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Maintained and organized cleaning supplies stock.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Used cleaning chemicals following proper guidelines.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Swept and damp-mopped private stairways and hallways.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Housekeeper

Red Roof Hotel
North Fort Myers , FL
01.2017 - 01.2018
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Inspected furniture for damage or stains in between guest stays.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Maintained and organized cleaning supplies stock.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Used cleaning chemicals following proper guidelines.
  • Ensured that all health standards were met during cleaning operations.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Provided information about hotel services upon request from guests.
  • Responded to requests from guests regarding housekeeping needs.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Reported any maintenance issues or damage to supervisors immediately.

Housekeeper

Motel 6
North Fort Myers , Florida
01.2016 - 01.2017
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Inspected furniture for damage or stains in between guest stays.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Maintained and organized cleaning supplies stock.
  • Used cleaning chemicals following proper guidelines.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Ensured that all health standards were met during cleaning operations.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Provided information about hotel services upon request from guests.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Waitress Busser Bartender

Victory Lane restaurant
North Fort Myers, Florida
01.2010 - 01.2011
  • Prepared checks, itemizing total meal costs and taxes.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Processed payments accurately using cash registers or POS systems.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Presented menus and answered questions regarding items.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Presented food and beverages to guests at tables.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Bussed tables as needed during peak hours.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.

Education

High School Diploma -

North Fort Myers Highschool
North Fort Myers, Florida
05-1996

Skills

  • Product restocking
  • Drawer balancing
  • Returns processing
  • Cash drawer balancing
  • Spirit, wine, and beer expertise
  • Dependability and reliability
  • Reliability and punctuality
  • Cleaning and sanitizing
  • Multitasking and organization
  • Attention to detail
  • Bar restocking
  • Recipe and menu memorization
  • Food service
  • Team player attitude
  • Outgoing personality
  • Safe food handling procedures
  • Sales experience

Timeline

Cashier

Murphy USA Gas Station
06.2024 - 01.2025

Dishwasher

Steves Place
01.2023 - 11.2024

Dishwasher Busser

Brunch Place
06.2021 - 01.2024

Waitress Busser Dishwasher

IHOP
04.2018 - 01.2021

Housekeeper

Travel Lodge Hotel
01.2017 - 04.2018

Housekeeper

Red Roof Hotel
01.2017 - 01.2018

Housekeeper

Motel 6
01.2016 - 01.2017

Waitress Busser Bartender

Victory Lane restaurant
01.2010 - 01.2011

High School Diploma -

North Fort Myers Highschool

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Teresa McCarthy