TERESA McCARTIN

Experienced, creative administrative leader seeking position to provide organization and structure in an innovative environment. Previous project skills have included: establishing project goals, developing plans, managing staff and initiatives, and measuring and holding accountable those individuals and teams to their goals. Highly organized and detailed-oriented with a passion for creativity. Technology proficient in Microsoft Office Suite, CRM’s, Google applications; easily adaptable to new systems. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

• Banc One Mortgage, Indianapolis, IN, 1993, 1996, Executive Administrative Assistant, Responsible for administrative support to the VP of Mortgage Servicing department consisting of 100 employees., Prepared presentations and productivity reports for senior management., Monitored regulatory correspondence; researched, prepared and approved responses to ensure within guidelines., Provided system software support and assisted managers on special projects as assigned.
• United Services Automobile Association (USAA), Colorado Springs, CO, 1992, 1993, Policy Service Representative, Serviced automobile and homeowner insurance needs of policyholders to include frequent and continuous contact with mortgagees and others involving a wide range of insurance matters., Performed initial underwriting and processed on-line transactions.
• USPA & IRA (Independent Financial Services Agency), Stuttgart, Germany, 1989, 1992, Administrative Assistant, Managed office for independent agent selling life insurance and mutual funds. Improved daily operations by introducing computer automation for preparation of financial programs and maintenance of 800 accounts., Generated new business through quarterly seminars and developed successful marketing techniques to build sales.
• Country Cousins, Carmel Valley, CA, 1987, 1989, Retail Office Manager, Created work schedules, set goals and conducted incentive programs among four fashion consultants to improve sales and create a pleasant atmosphere., Responsible for daily bookkeeping, sales and fashion merchandising.
• Medical Offices, Johnston, RI, 1983, 1987, Medical Office Assistant, Managed front desk tasks including: greeting of patients, obtaining medical history, verifying insurance, scheduling appointments, maintaining reception area, and completing and submitting insurance claims., Comforted patients by answering patients' questions about medical procedures., Maintained inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

• Staples High School – Gridiron Club, Westport, CT, 2013, 2016, Board Member- Retail Manager, Evaluated suppliers, negotiate contracts and review product quality of football team logo wear., Maintained budget, sales records, inventory and provide income & expense reports achieving record high sales., Managed sales and displays of merchandise at games as well as managed website and monitored sales.
• United States Tennis Association (USTA), Norwalk, CT, 2009, 2017, Team Captain, Established a new team (20 players) at a higher playing level by recruiting players and building relationships to field a team at monthly matches., Assessed player’s strengths and weaknesses to pair players for best line-ups managing conflicts while balancing team goals., Coached players offering strategies to formulate team/partnership goals and advise team members on their game.
• National Charity League, Westport, CT, 2010, 05/2014, Grade Level Advisor, Facilitated meetings to ensure effective use of everyone’s time with agendas set, goals established, and decisions made., Developed member’s leadership skills by coaching them on planning and decision making., Initiated and marketed planned community services and cultural experiences encouraging members to participate and fulfill membership requirements.
• Girl Scouts of America, Northeast, OH, 2004, 2008, Troop Leader, Managed a Troop from Brownie to Jr. Girl Scout holding monthly meetings and creating activities for girls to earn badges.
• Staples High School – Library Learning Center, Westport, CT, 2010, 2014, Library Assistant, Weekly volunteer as an aide to the staff librarian. Compiled records, sorted, shelved and organized materials as well as created seasonal displays.
• Staples High School – Girls Water Polo Team, Westport, CT, 2014, Team Administrator, Assisted captains and coaches in managing a team of 20 girls., Maintained website to ensure proper communication; created contact list, posted schedules and game results., Collaborated with other parents on fundraising efforts to subsidize coaching salaries and purchase new equipment.
• Parents-Teacher Association, 2000, 2016, Various Volunteer Roles, Middle School Play Producer, Council Delegate, Planned and organized special events in the classroom.

• Westport Public School, Westport, CT, 06880, 10/2018, 07/2019, Administrative Assistant, Demonstrated accuracy and proficiency with Powerschool, IEP Direct, Google Apps and Microsoft Office Suite., Manage 504 plans for grades 6, 7, 8, 11 & 12 to include scheduling and distribution of confidential material., Assist in all daily office responsibilities to include AESOP., Assist in managing attendance and dismissal process., Work independently with staff, parents and students in a pressured environment.
• Crate & Barrel, Westport, CT, 06880, 10/2017, 07/2018, Team Lead Housewares Sales, Provided strong leadership presence as a member of the management team. Developed problem-solving and decision- making skills by asking questions, determining solutions, gathering feedback and learning from results., Prioritized the customer experience and promoted a sense of fun and team work amongst sales associates., Resourceful thirst for knowledge and continually educating self and staff on products and SOP’s., Hosted monthly Bridal Registry events to include scheduling outside vendors for demonstrations., Utilized store reporting tools to analyze and coach how associate behaviors impact sales to continually improve KPI’s and service standards., Focused on associate development and relationships, knowing when to perform, partner and delegate work in order to build expertise. Provided specific and timely feedback based on observed behaviors as well completed timely performance reviews to inspire motivation., Exposed to all aspects of the business to include sales, operations, and visual merchandising. Stepped in to manage these areas when without a leader., Keyholder responsibilities to include open/close procedures as well as cash handling.
• Matt Baier Organizing, 10/2014, 08/2017, Account Manager/Professional Organizer, Managed a customer base of 200+ to ensure their satisfaction, repeat business and potential referrals., Implemented a new CRM software system to better manage client’s needs; created internal procedures and trained staff members., Managed team member and client communication to better serve clients and easily resolve service issues with confidentiality., Collaborated with owner to improve company efficiency and quality., Managed to bring order to businesses and individuals so they gain more control over time and space, reduce stress, and increase productivity by providing information and ideas, structure, and organizational systems.