Summary
Overview
Work History
Education
Skills
Timeline
Generic
Teresa  McClay

Teresa McClay

Retail Worker

Summary

Dynamic professional with extensive experience in warehouse operations at Blick Art Materials, excelling in shipping and receiving. Proven ability to enhance team performance through effective communication and leadership. Skilled in material handling and adept at optimizing processes, resulting in improved efficiency and customer satisfaction. Strong problem-solver with a commitment to quality service.

Overview

26
26
years of professional experience

Work History

Warehouse Worker

Blick Art Materials
05.2019 - 12.2025

Started as a packer-packing product to ship to customer

Picker- picked products for packers to pack

Manifester-processed orders to get shipped

Teller

Midwest Bank
08.2018 - 05.2019
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Reinforced customer trust by providing accurate account information and transaction confirmations.
  • Reduced queue times during peak hours with effective cash handling and prompt service.
  • Maintained friendly and professional customer interactions.

Manager

Dairy Queen Store
03.2006 - 08.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Assistant Manager

Hardee's
04.2000 - 05.2004
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

High School Diploma -

Charleston High School
Charleston, IL

Skills

Loading and unloading

Timeline

Warehouse Worker

Blick Art Materials
05.2019 - 12.2025

Teller

Midwest Bank
08.2018 - 05.2019

Manager

Dairy Queen Store
03.2006 - 08.2018

Assistant Manager

Hardee's
04.2000 - 05.2004

High School Diploma -

Charleston High School
Teresa McClay Retail Worker