Teresa McKnight
Summary
Dynamic and results-driven professional with a proven track record in senior dispute resolution. Adept at investigating and resolving client issues, collaborating with cross functional teams, and optimizing processes for efficiency.
Overview
11
11
years of professional experience
Work History
Sr. Dispute Specialist
PRA Group Inc.
05.2013 - Current
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Investigated and resolved complex client disputes, demonstrating exceptional analytical and problem solving skills.
- Collaborated with cross-functional teams to streamline dispute resolution processes, resulting ina 20% reduction in resolution time.
- Maintained a high level of accuracy and attention to detail, ensuring compliance with company policies and industry regulations.
Education
No Degree - Business Marketing
Tidewater Community College
Norfolk, VAHigh School Diploma -
Norview High School
Norfolk, VA06.1997
Skills
Dispute Resolution
Analytical Thinking
Client Relationship Management
Cross-functional Collaboration
Attention to Detail
Time Management
Excellent Written & Oral Skills
Timeline
Sr. Dispute Specialist
PRA Group Inc.
05.2013 - Current
No Degree - Business Marketing
Tidewater Community College
High School Diploma -
Norview High School
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