Summary
Work History
Education
Skills
Timeline
RegisteredNurse
Teresa McMichael

Teresa McMichael

Chadds Ford,PA

Summary

Accomplished Pharmacy Manager with a proven track record at Acme, enhancing patient care through meticulous medication dispensing and robust drug inventory management. Excelled in fostering customer loyalty and improving pharmacy operations, evidenced by leading a team to surpass regional flu vaccination targets. Skilled in customer service, demonstrating exceptional communication and a commitment to excellence.

Work History

Pharmacist

CVS Pharmacy
  • Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
  • Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.

Pharmacist

Acme

Pharmacy Manager

Acme
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
  • Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
  • Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
  • Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
  • Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Collaborated with store manager to maintain daily operations.
  • Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
  • Implemented staff training programs to continuously develop skills and maintain professional licensure requirements.
  • Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
  • Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.
  • Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
  • Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
  • Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
  • Expanded business opportunities by cultivating partnerships with local medical facilities and organizations.
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
  • Developed policies and procedures for effective pharmacy management.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
  • Facilitated community outreach events promoting health awareness, education, and preventive measures against various diseases.
  • Enhanced patient safety by implementing rigorous medication error prevention protocols.
  • Increased patient satisfaction with personalized medication counseling sessions.
  • Streamlined pharmacy operations for improved efficiency, adopting advanced inventory management software.
  • Led team to exceed regional targets for flu vaccinations, conducting community outreach and education.
  • Enhanced patient adherence to treatment plans with introduction of medication synchronization program.
  • Contributed to significant growth in pharmacy revenue by expanding range of services offered.
  • Ensured safe working environment, adhering to strict health and safety guidelines.
  • Promoted customer-centric approach, resolving complaints and queries promptly and professionally.
  • Reduced medication waste and disposal costs by implementing effective stock rotation system.
  • Boosted pharmacy's public image by initiating health awareness campaigns in local community.
  • Collaborated with insurance companies to streamline claims process, reducing wait times for patients.
  • Maintained safe work environment by adhering to safety protocols and guidelines.
  • Managed budget effectively, controlling expenses while ensuring pharmacy was well-stocked and staffed.
  • Ensured compliance with all regulatory requirements, conducting regular audits and staff training sessions.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

Education

Bachelor Of Pharmacy - Pharmacy

Temple University
Philadelphia, PA
05.2000

Skills

  • Customer Service and Communication Skills
  • Prescription Verification
  • Drug Inventory Management
  • Medication Dispensing

Timeline

Pharmacist

CVS Pharmacy

Pharmacist

Acme

Pharmacy Manager

Acme

Bachelor Of Pharmacy - Pharmacy

Temple University

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Teresa McMichael