Teresa Mele
Deer Park,NY
Summary
Dependable Senior Representative with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Currently holding a dual role onboarding new agents while supporting the Managing Partner and COO of this General Office.
Overview
12
12
years of professional experience
Work History
Senior Representative
New York Life Insurance Co
Melville, NY
09.2011 - Current
- Trained new hires on customer service processes and protocols.
- Collaborated with cross-functional teams to develop innovative solutions to common problems.
- Evaluated current processes and identified areas for optimization.
- Provided feedback on ways to improve the overall customer experience.
- Liaised between customers and internal departments as needed.
- Ensured compliance with industry regulations regarding customer service standards.
- Acted as an escalation point for complex issues requiring additional resources or expertise.
- Mentored junior staff members in providing excellent customer service.
- Built lasting relationships with customers to support sales, service and business operations goals.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Utilized broad knowledge to recommend solutions to potential customers.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked closely with human resources to support employee management and organizational planning.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Coordinated catering services for various functions, including sales trainings and department meetings.
Education
Some College (No Degree) - Business Administration
Suffolk Community College
Selden, NYSkills
- Customer Rapport
- Proficient in Microsoft, Outlook, Sales Central, Onboarding Software
- Telephone Etiquette
- Relationship Building
- Business Growth and Retention
- Client Services
- Staff Training
Timeline
Senior Representative
New York Life Insurance Co
09.2011 - Current
Some College (No Degree) - Business Administration
Suffolk Community College
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