TERESA MENDOZA
Pomona,CA
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Akhil Hospitality LLC
Sacramento, CA
02.2022 - Current
- Assist with rebranding and renovation
- Assist team in completion of renovation
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Enforced federal, state, local and company rules for safety and operations.
Operations Manager
EZ 8 Motels Inc.
San Diego, CA
12.2019 - 02.2022
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Manage Multiple properties, conduct Motel Audit.
- Addressed customer concerns with suitable solutions.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
General Manager
Extended Stay America
Arcadia, CA
01.2018 - 07.2019
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
General Manager
Engage Hospitality, Comfort Inn Colton
Colton
01.2015 - 01.2018
- Direct management of the hotel operations, sales, accounting, training, recruiting, and brand requirements
- Active sales management, maintaining current accounts, and prospecting new business
- Ensure all staff is knowledgeable and follows all policies with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws
- Account for cash flow and credit / debit processing
- Recruit, train and develop team members
- Payroll processing & accounting
- Conducts routine inspections of guest rooms to ensure QA compliance
- Manage online reputation via Medallia, TripAdvisor, and Yelp
- Complaint resolution and guest recovery.
Assistant General Manager
24/7 Hotels, Comfort Suites
01.2013 - 01.2015
- Assist GM wilt daily operations
- Meeting Room and Banquet sales and prep.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Managed daily operations of the Hotel, including scheduling and supervising staff.
- Motivated and led team members to work together to achieve targets.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Oversaw payroll preparation and administration for staff.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Monitored progress by establishing plans, budgets and measuring results.
Rooms Division Manager
Carlson Hospitality, Radisson Hotel
01.2009 - 01.2013
- Manage, budgeting and forecasting, inventory control, department management, policy/procedure implementation and enforcement
- Oversaw day-to-day operations of front desk, housekeeping and concierge services.
- Ensure and maintain cleanliness, service and product quality, standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standard
- Coordinate projects, such as moving and/or switching of furniture, drapes etc
- Participate in the coordination of rehabilitation and capital improvement projects in partnership with Property Operations and other departments.
Education
Some College (No Degree) - Nursing
Wilson High School
Los Angeles, CASkills
- Team Leadership
- Workflow Optimization
- Financial Management
- Organizational Management
- Process Improvement
- Program Administration
- Labor Relations
- Management
Accomplishments
- 2016 Growth in ADR
Languages
English
Professional
Spanish
Professional
Certification
- Host Certified
Timeline
Operations Manager
Akhil Hospitality LLC
02.2022 - Current
Operations Manager
EZ 8 Motels Inc.
12.2019 - 02.2022
General Manager
Extended Stay America
01.2018 - 07.2019
General Manager
Engage Hospitality, Comfort Inn Colton
01.2015 - 01.2018
Assistant General Manager
24/7 Hotels, Comfort Suites
01.2013 - 01.2015
Rooms Division Manager
Carlson Hospitality, Radisson Hotel
01.2009 - 01.2013
Some College (No Degree) - Nursing
Wilson High School
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