Teresa Mertl

Arbonne International Century Link

• Answering questions about products, such as ingredients and their use. Providing technical support in navigating Arbonne.com.
• Signing up new Consultants and walking them through various processes. Handling exchanges, returns, and other issues.
• Responding to questions about becoming a Consultant.
• Clarifying rules and regulations of sales plan.
• Taking orders.

AT &T

• Maintain up-to-date knowledge about ATT products and services. Respond to customer queries about ATT services, equipment, promotions, roaming and billings.
• Enhance customer retention and satisfaction by providing outstanding and prompt customer services.
• Take customer calls and complete service orders.
• Understand customer needs and recommend appropriate products and rate plans.
• Develop innovative ways to sell ATT products and services to customers.
• Handle customer requests for payments, activations, upgrades and other services.
• Address and resolve customer concerns promptly.
• Handle large volume of customer calls efficiently.

Ambit Energy

• Take escalated/question calls from Care Agents
• Handle emails from Care Agents that are follow-up, research, and other activities to resolve customer issues
• Work Care Action Case Queues
• Handle incoming mail from customers, bank (lockbox), return mail, incoming faxes/emails Process of rewards and travel vouchers, change of ownerships, manual accounts Inbound/Outbound Escalated Calls
• Work closely with other departments to help resolve customer issues
• Responsible for fielding inbound calls from potential and existing customers
• Selling Century Link products and services on every call
• Performing credit reviews establishing accounts into billing system
• Providing customer service and solutions to problems

Cigna Dental Insurance

• discuss with dental office or patient billing issues and resolutions
• review insurance guidelines to validate payment of rendered bills

Turbo Tax

• take over and fix customers issues with Turbo Tax software
• credit double billed software
• walk customer through tax filing issues

• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
• Answer phone calls and direct calls to appropriate parties or take messages.
• Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
• Attend meetings to record minutes.
• Greet visitors and determine whether they should be given access to specific individuals.
• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
• Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
• File and retrieve corporate documents, records, and reports.
• Open, sort, and distribute incoming correspondence, including faxes and email.
• Make travel arrangements for executives.
• Maintain close supervision of daily functions of staff, ensuring productivity and checking quality of output.
• Perform job interviews done according to the standards of the institution.
• Orient, educate and train fresh employees, acquaint them with their specific responsibilities, communicate in clear terms what is expected from them, and introduce them to company’s vision and mission statement.
• Manage payroll and ensure accurate, timely and efficient distribution of salaries.
• Provide staff with room for improvement by providing continuous education and giving valuable feedback on their job.
• Conduct assessment and evaluation on a continuous basis regarding performance of staff
• Market and advertise services
• Meet with key sources to discuss and implement procurement for the services of the company