Teresa Metzger
Riverside,IL
Summary
Customer-oriented General Manager with 20+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Proven positive track record in development & driving KPIs with retail stores from 1 to 6 million dollars.
Overview
21
21
years of professional experience
Work History
Tier 1 General Manager
Coach
Chicago, IL / Oakbrook, IL / Orland Park, IL
05.2010 - Current
- Clientele Development through coaching of team to produce top clientele rating 3 years consecutively.
- Developed and implemented strategies to increase sales and profitability.
- Team productivity analysis, placement and development of team from 13-40 associates
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed Men's business from 12% to 55%
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased Revenue from 1.4M to 2.8M in less than 2 years.
- Lead pilot and roll out of Salesforce Clientele System. District trainer, tracking district performance and monthly operations calendar.
- 2019 North America Retail Most Profitable Store. Highest Comp.
- Multi-Unit store leader experience under DM direction.
- 2020 Store Leader of the Year Award.
Store Manager
Ann Taylor
Schaumburg, IL
01.2006 - 05.2010
- Client services, Interviewing, hiring, performance review
- Development & promotion, track KPIs, managing event promotions
- Loss prevention and payroll management
- Manage/develop teams in pilot-lines
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Multi-Unit Store Leader.
Studio Manager
The Picture People
Orland Park, IL
09.2002 - 01.2006
- Supervising productivity and metrics, customer service
- Managing teams including interviewing, hiring, terminations, reviews, action plans, training
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Third largest volume in district.
- Top 25 studio in company.
Education
Bachelors - Sociology
Benedictine University
Lisle, IL.2004
Associates - Liberal Arts
Morton College
Cicero, IL.2000
Skills
- Team Leadership
- Goals and Performance
- Customer Experience
- Top Talent Recruiting, Hiring and Retention
- Staff Development
- Strategic Planning
- Inventory Management
- Event Management
- Profit and Loss Control
- Visual Merchandising
Timeline
Tier 1 General Manager
Coach
05.2010 - Current
Store Manager
Ann Taylor
01.2006 - 05.2010
Studio Manager
The Picture People
09.2002 - 01.2006
Bachelors - Sociology
Benedictine University
Associates - Liberal Arts
Morton College