Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic
Teresa Miller

Teresa Miller

MARSHVILLE

Summary

Detail-oriented Network Engineer II experienced in network troubleshooting and configuration. Optimized network infrastructure for enhanced performance and reliability through effective team collaboration and a commitment to continuous learning. Dedicated and goal-oriented, consistently achieving objectives while fostering teamwork to drive optimal resolutions.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Network Engineer II

Windstream/Uniti
Little Rock
10.2004 - Current
  • Configured and maintained network infrastructure, enhancing performance and reliability.
  • Collaborated with cross-functional teams to design and implement effective network solutions.
  • Documented network configurations and updates, ensuring clarity for future reference.
  • Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
  • Created documentation detailing all aspects of the network infrastructure and its configuration.

Customer Service new hire Trainer

Windstream/Uniti
Little Rock
08.2002 - 09.2004
  • Developed training materials for new hires at Windstream/Uniti.
  • Facilitated hands-on training for various operational processes and tools.
  • Assessed trainee performance through evaluations and feedback sessions.
  • Collaborated with team leads to enhance training content and methods.
  • Coordinated training schedules to accommodate new hire availability.
  • Provided ongoing support to new employees during their transition period.
  • Mentored and coached newly hired employees in their roles and responsibilities.

Education

High School Diploma -

University of North Carolina At Charlotte
Charlotte, NC
12-1996

Skills

  • Network troubleshooting
  • Network configuration
  • VLAN setup
  • Network router administration
  • Networking and routing protocol expertise
  • Network design optimization
  • Data protection protocols
  • System design
  • Windows operating systems
  • Issue resolution
  • Detail-oriented analysis
  • Project coordination
  • Time prioritization
  • Team collaboration
  • Clear communication

Certification

  • NC Real Estate Broker
  • Presentation Skills
  • Coaching Employee Performance
  • Trainer Talk/Customer Service

Affiliations

  • I enjoy researching health improvements, especially natural ones. I work out often and ride horses.

Timeline

Network Engineer II

Windstream/Uniti
10.2004 - Current

Customer Service new hire Trainer

Windstream/Uniti
08.2002 - 09.2004

High School Diploma -

University of North Carolina At Charlotte
Teresa Miller