Teresa Miller
MARSHVILLE
Summary
Detail-oriented Network Engineer II experienced in network troubleshooting and configuration. Optimized network infrastructure for enhanced performance and reliability through effective team collaboration and a commitment to continuous learning. Dedicated and goal-oriented, consistently achieving objectives while fostering teamwork to drive optimal resolutions.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Network Engineer II
Windstream/Uniti
Little Rock
10.2004 - Current
- Configured and maintained network infrastructure, enhancing performance and reliability.
- Collaborated with cross-functional teams to design and implement effective network solutions.
- Documented network configurations and updates, ensuring clarity for future reference.
- Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
- Created documentation detailing all aspects of the network infrastructure and its configuration.
Customer Service new hire Trainer
Windstream/Uniti
Little Rock
08.2002 - 09.2004
- Developed training materials for new hires at Windstream/Uniti.
- Facilitated hands-on training for various operational processes and tools.
- Assessed trainee performance through evaluations and feedback sessions.
- Collaborated with team leads to enhance training content and methods.
- Coordinated training schedules to accommodate new hire availability.
- Provided ongoing support to new employees during their transition period.
- Mentored and coached newly hired employees in their roles and responsibilities.
Education
High School Diploma -
University of North Carolina At Charlotte
Charlotte, NC12-1996
Skills
- Network troubleshooting
- Network configuration
- VLAN setup
- Network router administration
- Networking and routing protocol expertise
- Network design optimization
- Data protection protocols
- System design
- Windows operating systems
- Issue resolution
- Detail-oriented analysis
- Project coordination
- Time prioritization
- Team collaboration
- Clear communication
Certification
- NC Real Estate Broker
- Presentation Skills
- Coaching Employee Performance
- Trainer Talk/Customer Service
Affiliations
- I enjoy researching health improvements, especially natural ones. I work out often and ride horses.
Timeline
Network Engineer II
Windstream/Uniti
10.2004 - Current
Customer Service new hire Trainer
Windstream/Uniti
08.2002 - 09.2004
High School Diploma -
University of North Carolina At Charlotte