Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Teresa Minyoso Omulando

Hoover

Summary

Hardworking and passionate job seeker eager to secure entry-level medical assistant or office support role; Bringing my vast experience in customer service from my roles in retail, healthcare and banking.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer service associate

David 18 inc. - Shell gas station
11.2024 - Current
  • Deliver best customer experience through sales, product promotions, referrals and complaints handling
  • Check in merchandise from vendors and and follow through product receipt procedures
  • Ensure cleanliness of all work areas: Restrooms, floors, counters
  • Process transactions accurately using point-of-sale systems, maintaining cash handling integrity.
  • Perform all other duties as assigned

Pharmacy Customer Service Associate

Walgreens Co.
09.2023 - 06.2024
  • Ensure a delightful customer experience to all patients and customers by prescription filling and performing register sales.
  • Assist in maintaining inventory accuracy through regular stock checks and organization.
  • Collaborating with team members to enhance workflow efficiency and improved customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Gas Stations / Grocery Stores ( Various )
03.2017 - 08.2023
  • Deliver great customer service and loyalty, increasing sales , and customer satisfaction
  • Ensure compliance to existing applicable laws.
  • Improve business efficiency by finding new ways of doing business, flexibility to customer needs and continuous improvement.
  • Provide coaching and mentoring to new hires.
  • Any other role as assigned


Caregiver

Waceka Caregivers
06.2016 - 03.2017
  • Deliver tailor-made care services to clients and ensure best service that meets client’s specific needs. ( Medication, diet and nutrition, hygiene , Life balance and general household needs.


Senior Talent Acquisition & Development Officer, Head Office

Equity Bank Limited (Kenya)
06.2011 - 06.2016
  • Assisting with both external and internal hiring efforts and promotions
  • Oversee the bank’s 1000+ internship program from recruitment, training, mentorship performance and succession planning
  • Employee relations related matters that includes disciplinary actions.
  • Assist in process improvement efforts

Operations Intern

Equity Bank Kenya
01.2007 - 01.2011
  • Providing technical support to local and overseas branches on internet and mobile banking.
  • Organizing and conducting staff traiinungs on bank products.

Education

Registered Pharmacy Technician -

Alabama State Board of Pharmacy

Masters of Business Administration - Strategic Management

University of Nairobi

Bachelor of Commerce - Human Resources Management

University of Nairobi
06.2011

Skills

  • Skills/experience: Training, Leadership, Mentorship, Sales, Banking, HR
  • Customer service
  • Problem resolution
  • Stock replenishment
  • Customer relationship management (CRM)
  • Clerical support

Certification

Registered Pharmacy Technician from November 2023 to date

Affiliations

  • Equity African Leadership Program

Timeline

Customer service associate

David 18 inc. - Shell gas station
11.2024 - Current

Pharmacy Customer Service Associate

Walgreens Co.
09.2023 - 06.2024

Customer Service Representative

Gas Stations / Grocery Stores ( Various )
03.2017 - 08.2023

Caregiver

Waceka Caregivers
06.2016 - 03.2017

Senior Talent Acquisition & Development Officer, Head Office

Equity Bank Limited (Kenya)
06.2011 - 06.2016

Operations Intern

Equity Bank Kenya
01.2007 - 01.2011

Masters of Business Administration - Strategic Management

University of Nairobi

Bachelor of Commerce - Human Resources Management

University of Nairobi

Registered Pharmacy Technician -

Alabama State Board of Pharmacy

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