TERESA MARTINEZ
San Leandro,CA
Summary
Methodical individual consistently praised for diagnosing production needs and solving problems efficiently. Exceptionally talented at coordinating maintenance functions, analyzing procedures and recommending and implementing measures to improve production methods. Offering over 15 years of experience in Food and Customer Service.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Ports Seafood
San Francisco, CA
12.2019 - 03.2020
- Applied interpersonal and customer service skills in serving as point of contact for customers and Sales staff on subjects such as orders, product and Canopy system
- Established clear priorities and production quality standards
- Assisted Vice President of Sales with promoting new products and administrative responsibilities
Transportation Supervisor
Ports Seafood
San Francisco, Ca
11.2017 - 11.2019
- Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance
- Drive nightly production activities with effective communication and leadership so all orders are shipped on time
- Managed driver safety awards program, promoting safe driving and working safe initiative
- Oversaw transportation of 400 deliveries daily by coordinating personnel and developing efficient routes and workload schedules
- Maintained compliance with DOT regulations, accurately documenting driver qualifications, permits and equipment information
Customer Service Representative
Ports Seafood
San Francisco, CA
01.2017 - 11.2017
- Processed, scheduled and executed customer orders for new and established customers
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Compiled customer feedback and recommended service delivery improvements to management
- Learned and trained other co workers in Canopy system
R & D Technician
Raybern Foods
San Ramon, Ca
2016 - 0 2017
- Collaborated with Vice President of R&D at the new product introduction phase to develop and verify formula changes
- Conducted detailed experimental tests to collect data and assist in developing new products
- Played a pertinent role in developing the new cheesesteak sandwich that is currently in stores
Quality Assurance Supervisor
Hello Fresh
Richmond, Ca
06.2015 - 08.2016
- Implemented new procedures in Quality Assurance, Production, Shipping & Receiving, and Inventory
- Supervised a team of 20 Quality Assurance Technicians that improved production and provided the quality standard
- Maintained Shipping /Receiving and Inventory reports on our ERP system and facilitated all product requests on a daily basis
- Created and implemented visual tools that set quality standards in all facilities in the United States
- Planned, directed, and coordinated with Production management to ensure safety in warehouse, meet aggressive production schedules, and make quality products
Customer Service Team Leader
Specialty's Cafe & Bakery
San Francisco, CA
04.2014 - 02.2015
- Recipient of multiple positive reviews acknowledging dedication to excellent service
- Created a closing procedure that was implemented in all stores. I trained employees in other stores in the district how to efficiently close store in timely manner
- Ensured superior customer service by addressing customer concerns, demonstrating empathy and resolving problems on the spot
Kitchen Aide-Trainee/ Volunteer
St. Vincent de Paul
03.2012 - 03.2014
- Assisted in preparing and serving 1000 meals daily to homeless.
- Supervised kitchen staff of 20 people and ensured proper event set-up,food prep, clean up and proper shut down.
- Drove food costs down by 30% by effectively improving inventory procedures and reducing spoilage levels.
Education
Serv Safe Food Protection Managers Certification -
Kitchen of Champions
Oakland2012
Skills
- Team Management
- Extensive food industry and safety knowledge
- Strong work ethic
- Comprehensive understanding of profitability
- Customer Service
- Operations management
- DOT Regulatory Compliance
- Teamwork/ Collaboration
- Performance Analysis
- Complaint resolution
Timeline
Operations Supervisor
Ports Seafood
12.2019 - 03.2020
Transportation Supervisor
Ports Seafood
11.2017 - 11.2019
Customer Service Representative
Ports Seafood
01.2017 - 11.2017
Quality Assurance Supervisor
Hello Fresh
06.2015 - 08.2016
Customer Service Team Leader
Specialty's Cafe & Bakery
04.2014 - 02.2015
Kitchen Aide-Trainee/ Volunteer
St. Vincent de Paul
03.2012 - 03.2014
R & D Technician
Raybern Foods
2016 - 0 2017
Serv Safe Food Protection Managers Certification -
Kitchen of Champions
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