Teresa M. Miller

• Streamlined office operations by implementing digital file management systems, reducing paper usage and increasing efficiency.
• Onboarded and trained new staff on office procedures, fostering collaboration and knowledge sharing.
• Coordinated contract renewals for 30+ contractors, ensuring uninterrupted service and accurate purchase orders.
• Maintained strict confidentiality of sensitive information through adherence to privacy policies and secure filing systems.
• Delivered exceptional customer service by promptly responding to inquiries, resolving concerns effectively, and building strong client relationships.
• Provided executive support through meeting scheduling, travel coordination, and preparation of critical documents.
• Managed calendars and meetings for leadership, optimizing time management and resource allocation.
• Oversaw office supply inventory, proactively replenishing items to prevent workflow disruptions.
• Organized office events, including holiday celebrations and team-building activities, to promote positive company culture and boost morale.
• Enhanced team productivity by managing communication channels and ensuring timely responses to inquiries.

Administrative Assistant providing comprehensive support to the Financial Advisor and delivering exceptional customer service to all First Command clients. Key responsibilities included:

• Scheduling and confirming client appointments.
• Preparing and organizing all necessary documentation prior to meetings.
• Distributing pre-appointment paperwork to clients in a timely manner.
• Investigating and resolving client issues by coordinating directly with insurance and brokerage companies.
• Acting as a liaison with business partners to facilitate problem resolution.
• Maintaining accurate records of commissions, sales, production, and conservation for the Advisor.
• Ensuring proficiency in all required computer applications.
• Managing incoming and outgoing mail and email communications.
• Keeping the Advisor and team members informed on pending business, production status, and overall progress.

Responsible for ensuring safe, timely, and accurate in-processing for 250–450 tradecraft and staff contractors (depending on outage and site) in support of multiple nuclear power facility refueling outages.

Extensive experience across multiple nuclear facilities, including Indian Point Energy Center (IPEC), Arkansas Nuclear One (ANO), and Pilgrim Nuclear Power Station. Key responsibilities included:

• Implementation and coordination of processes to complete security clearances through third-party vendors and in-house security teams.
• Oversight of scheduling, coordination, and tracking of extensive training requirements tailored to each contractor’s tradecraft, job function, and certifications.
• Management of badging requirements to ensure secure access to highly sensitive and controlled areas.

Process improvements and achievements:

• Reduced in-processing time for 250–450 contractors, enabling personnel to begin work 1–2 days earlier than previous outages.
• Integrated efforts between nuclear plant maintenance services and contractors, resulting in significant cost savings and improved badging efficiency.
• Developed streamlined scheduling and tracking systems for training, ensuring compliance with all safety and certification requirements.
• Worked individually with tradecraft to maintain compliance with NRC and plant-specific badging requirements, preventing security violations.
• Successfully collaborated with senior and mid-level management to deliver exceptional customer service and meet operational expectations.
• Maintained a professional and business-like demeanor at all times with management, associates, and contractors.

• Managed order services, overseeing day-to-day workload distribution and production for 12 associates processing 1,200+ car dealership hardware and software contracts per month across the U.S. and Canada.
• Prepared and delivered reports on pending, reviewed, and approved orders to senior management.

Note: Disruption of employment due to traveling with military spouse and providing personal care to family member.