Teresa Montano
Irving,TX
Summary
Accomplished Certified Medical Assistant with a proven track record at Trinity Medical Clinic, adept in patient management and medical office administration. Skilled in maintaining confidentiality and providing compassionate care, excel in streamlining operations and enhancing patient satisfaction. Demonstrated leadership in training staff and improving efficiency through effective inventory and supply management. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
13
13
years of professional experience
Work History
Certified Medical Assistant
Inwood Village Pediatrics
07.2020 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Certified Medical Assistant/ Team Lead
Trinity Medical Clinic
02.2011 - 07.2020
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
Assistant Manger
Taco Cabana
10.2017 - 04.2020
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Certified Medical Assistant - Health Profession
Platt Health Careers
2974 LBJ FWY , Dallas ,TX05.2008
Skills
- Professional Bedside Manner
- Customer Service
- Patient Management
- Fluent in {Spanish}
- Complex Problem-Solving
- Reliable team player
- Adaptable
- Medical Office Management
- Compassionate
Languages
Spanish
Native or Bilingual
Timeline
Certified Medical Assistant
Inwood Village Pediatrics
07.2020 - Current
Assistant Manger
Taco Cabana
10.2017 - 04.2020
Certified Medical Assistant/ Team Lead
Trinity Medical Clinic
02.2011 - 07.2020
Certified Medical Assistant - Health Profession
Platt Health Careers
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