Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Teresa Montes

Houston,TX

Summary

Accomplished professional with a proven track record in customer service and team management, notably at Maria's Catering. Excelled in enhancing client satisfaction and increasing sales revenue through effective communication and strategic upselling. Demonstrates exceptional reliability and empathy, ensuring high-quality service delivery and fostering positive customer relationships.

Overview

2
2
years of professional experience

Work History

Catering Assistant

Maria's Catering
01.2023 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to execute seamless catering events for clients.
  • Coordinated closely with other staff members during events for smooth service delivery.

Sales Representative

Autovana LLC
01.2024 - 08.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Cashier

HEB
02.2023 - 01.2024
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Improved efficiency, organized checkout area for optimal workflow.

Funeral Assistant

Funeraria Del Angel
02.2023 - 12.2023
  • Supported funeral director with all facets of funeral service coordination.
  • Greeted funeral guests and coordinated seating.
  • Drove company vehicles to transport remains or families to services.
  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
  • Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
  • Carried flowers to hearses or limousines for transportation to churches and places of interment.
  • Transported caskets from morgue to reserved rooms to prepare caskets for viewing.

Skills

  • Reliability and punctuality
  • Team Management
  • Chef support
  • Inventory Monitoring
  • Cleaning and maintenance
  • Funeral service coordination
  • Chapel organization
  • Grief support
  • Office Administration
  • Body preparation
  • Patience and Empathy
  • Customer Assistance
  • Cleaning and sanitizing
  • Cash Register Operation
  • ID Verification
  • Liquor Law Compliance
  • Customer Service
  • Friendly and Helpful
  • Honest and Dependable
  • Inventory and Stocking
  • Safety and Cleanliness Standards
  • Flexible Hours
  • Store Opening and Closing

Languages

Spanish
Native or Bilingual

Timeline

Sales Representative

Autovana LLC
01.2024 - 08.2024

Cashier

HEB
02.2023 - 01.2024

Funeral Assistant

Funeraria Del Angel
02.2023 - 12.2023

Catering Assistant

Maria's Catering
01.2023 - Current

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Teresa Montes