TERESA MONTROY
McDonough,GA
Summary
Operation Specialist excelling in customer service with experience developing realistic solutions to assure satisfactory customer experiences. Motivated and seasoned professional working with various departments with a drive for smooth operations. Committed to resolving problems and maintaining accurate records. Highly driven to investigate and research situations to completion as they arise. Alert and attentive to detail. Tactful when guiding and communicating with the team to maintain an upbeat atmosphere and peak performance.
Overview
27
27
years of professional experience
Work History
Senior Operations Representative
Bank Of America Merrill Lynch
Atlanta, GA
07.2000 - Current
- Office manager working with clients in person and through phone lines
- Expert in researching and resolving internal/external issues
- Supported and assisted department initiatives
- Cross-Functional Fluency and well versed in all areas of Operations
- Implemented procedures, assist and support preventing any fraudulent activity
- Implemented all logical and practical improvements
- Passed all Annual Audits
- Implemented training in all operation functions
Head Teller
SunTrust Bank Aka Truist Bank
Atlanta, GA
04.1995 - 07.2000
- Trained and Highly skilled in Bank Security
- Investigated and promptly resolved issues for clients and co-workers
- Identified potential client needs through observation, questioning and listening intently
- Mentored newly hired team members on appropriate responses to patron issues and questions
- Established rapport with clients to increase their satisfaction and loyalty
Education
High School Diploma -
Hillcrest High School
Simpsonville, SCSkills
- Excellent Communicator
- Expert in Investigations, Research and Problem Solving
- Analytical and Critical Thinker
- Multi-Tasker
- Dependable and Responsible
- Teamwork and Collaboration
- Self-Motivated and Efficient
- Detail Oriented
- Flexible and Adaptable
- MS Office and Various Banking Programs
- Able to Quickly grasp New Concepts
Timeline
Senior Operations Representative
Bank Of America Merrill Lynch
07.2000 - Current
Head Teller
SunTrust Bank Aka Truist Bank
04.1995 - 07.2000
High School Diploma -
Hillcrest High School
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