TERESA M. SAINT-BLANCARD

Responsible for the overall strategies, operations and commercial deals for all the CF34 engines services contracts for all worldwide customers interfacing with sales, services and the airframers

• Communicate issues to move contracts and close deals on time with urgency to both customers (all levels at the airlines) and internal GE parties (100+ contracts, 5000 engines in the field)
• Manage a global team of 50+ individuals and 3 direct reports to achieve commercial priorities for a $1B business unit , resulting in business goals and priorities exceeding before timeline
• Spearhead contract negotiations, focusing on win-win solutions to ensure both profitability and customer satisfaction
• Oversaw the timely closure of 100+ contracts and managed the lifecycle of 5,000 engines in the field, supporting global airline customers
• Enhanced cross-functional communication systems , expediting contract progress, aligning strategic goals across departments, and facilitating prompt decision-making
• Streamlined operations by identifying inefficiencies and implementing process improvements
• Reduced expenses for the department by optimizing resource allocation and eliminating redundancies

Manage maintenance & profitability of the engines for the assigned worldwide airline contracts - Latin America, Europe, Africa

• Maximized contract profitability on the assigned contracts by working with customers on win-win solutions for both parties
• Collaborated with diverse teams and conducted needs assessments with engineering, shops, finance, manufacturing programs, sales and customer support to execute efficient engine restoration and removal plans for assigned airlines
• Streamlined contract billing processes to ensure accurate invoicing and timely payments for high-value airline contracts
• Facilitated communication between airline customers and internal GE Aviation teams , ensuring swift resolution of technical and operational challenges at all organizational levels

Responsible for TRUEngineTM Program strategies which protect GE Aviation's commercial business model while maintaining technical credibility

• Collaborated with legal, engineering, supply chain, customer support, services and marketing teams to develop strategies that support GE's TRUEngine TM Program
• Built and nurtured relationships with international partners, including Safran (French partner) and CFMM International (Safran/GE major stakeholder), to streamline global operations
• Enhanced marketplace efficiency by forecasting Used Service Material (USM) needs and standardizing industry paperwork, ensuring regulatory compliance and efficient practices
• Represented GE in industry groups like IATA , driving collaboration and advocacy for program growth
• Streamlined the standardization of required paperwork for Used Serviceable Material (USM) transactions, collaborating with internal teams and industry partners (airlines, lessors, brokers) to ensure compliance with aviation regulations and facilitate smoother operations

Responsible for marketing activities on GE90-94B, GE90-115B and GE9X

• Developed global strategies for new and existing GE90-94B, GE90-115B and GE9X Fleet Plans, communicated with the GE90/GE9X Commercial Organizations, and presented to executive and VP levels
• Created the GE9X (new engine program) official entry-to-service marketing materials, collaborating with global teams (communications, engineering, marketing, and Boeing) for a successful program launch at the Dubai Air Show in November 2013
• Led global sales and service agreement campaigns , providing technical RFP support for Boeing's 777 and 777x sales.
• Developed concise value propositions and marketing materials and simplified complex product stories into clear, concise one-pagers that were adopted across teams and used by senior leaders in high-level client presentations, contributing to increased internal alignment and customer buy-in.
• Managed international sales campaigns , including new customer sales and service agreement renewals, ensuring alignment with the company's growth objectives.
• Oversaw pricing strategies for spare parts and engines, collaborating with finance and project teams to optimize profit margins, resulting in long-term process adoption for future pricing analysis.

Responsible for managing cross functional team consisting of marketing, product support engineering, design engineering, repair engineering, manufacturing programs and global shared revenue partners

• Supported strategic decision-making as part of the CF34 Product Control Board (PCB) and Safety Program Management Board Chair balanced safety, performance, and cost considerations
• Led a global cross-functional team (marketing, engineering, manufacturing, and finance) to deliver critical engine repairs and updates, ensuring timely and cost-effective solutions for clients worldwide
• Collaborated with international stakeholders to streamline business plans, service bulletins, and repair strategies, improving operational efficiency and customer satisfaction
• Implemented process improvements that enhanced communication between departments, enabling faster issue resolution and improved service delivery to customers

Responsible of providing technical solutions 24 hours/day for customers around the world for the High Pressure Compressor (HPC) on all CF34 engine models

• Managed global 24/7 technical support , achieving over 95% accuracy and responsiveness in resolving customer issues across diverse regions and cultures
• Developed strategic solutions in collaboration with engineering, repair teams, and field engineers, balancing cost and performance to optimize customer satisfaction
• Led Life Limited Parts (LLP) strategic planning , coordinating hardware experience from the field and ensuring the execution of extension programs to meet regulatory and customer requirements
• Fostered strong customer relationships with airlines worldwide, leveraging deep listening and understanding to enhance customer support and engagement