Teresa MULKEY

• Safety Specialists • for transportation company.
  Responsible for all hours of service, driver training, weekly KPI'S, Spreadsheets,
  Customer Service, multi-line phone, Excel, Word, PowerPoint.
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  • Supported audit procedures to check all procedures, processes and work standards.
  Gathered information, prepared reports, and drafted correspondence related to
  cases.
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  Provided guidance and resources to employees to maintain safety procedures and
  enhance protection.
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  Reviewed and analyzed safety data and statistics to identify trends and areas
  requiring improvement.
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  Collaborated with other departments to integrate safety in all aspects of
  organization.

• Outside sales representative for local staffing agency.
Established new accounts through cold calling and personal visits to potential
customers.
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• Building customer relationships and building trust.
• Also responsible for investigating workman's comp claims.
Visited customer locations to evaluate requirements, demonstrate product
offerings, and propose strategic solutions for diverse needs.
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Prospected and conducted face-to-face sales calls with business executives and
directors throughout assigned territory.
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• Built strong client rapport to establish diversified network of connections.
Contacted new and existing customers to discuss ways to meet needs through
specific products and services.

Responsible for management of a team of 6-13 employees.
Applied strong leadership talents and problem-solving skills to maintain team
efficiency and organize workflows.
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Provided reporting for forecast analysis and ad-hoc reporting in support of
decision-making.
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• Collected, arranged, and input information into database system.
Major contributor to a new ELD system project US Xpress implemented into all
trucks across the fleet in August of 2021.
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I traveled to 10 sites/states in 10 weeks, working 12-14hr days to train drivers and
transfer logs to the new Platform Science tablet based system.
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Hazmat, AS400, Driver Safety, logs compliance, Call Center, Performed Log
Audits, Counseled drivers on safety issues.

AS400 experience, Customer Service, Driver safety Coordinator, Call Center, Fleet
watcher, Conduct log audits, Counsel drivers on safety issues.
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Promoted compliance by advising management on needed or prohibited actions to
comport with government regulations.
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Educated employees by conducting compliance training programs and issuing
periodic communications to refresh knowledge of compliant work practices.
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Compiled internal information for compliance audit by reviewing company policy
documentation, non-compliance reports and investigations into questionable
conduct.
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Prepared and presented comprehensive reports to upper management and audit
team, covering issues and recommendations.

• Managed daily operations of Durable Medical Equipment office.
Responsibilities included Sales, receiving orders from doctors, verifying insurance,
selling Durable Medical Equipment, including wheelchairs, CPAP supplies,
walkers, rollators, bedside commodes and oxygen supplies.
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Collected, verified, recorded and processed client demographics, insurance
payments, and referral information.
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• Supported office staff and operational requirements with administrative tasks.
• Enhanced office productivity by handling high volume of callers per day.
Communicated with referral sources, physicians, and associated staff to check
documentation for proper signatures.

Manage daily operations of the High Risk Genetics Department at CHI Memorial
Hospital.
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Oversaw office inventory activities by ordering and requisitions and stocking and
shipment receiving.
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Maintained positive customer relations by addressing problems head-on and
implementing successful corrective actions.
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Responsibilities include but are not limited to scheduling patients, insurance
verification, pre-auths, referrals, keeping doctors calendar updated, some billing,
customer service, dictation, etc.
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Used TAV, • Allscripts, Meditech & ChartMax.