Teresa Murillo
Salem,OR
Summary
Dynamic and self-motivated professional with experience at Pacific Eye Group P.C., excelling in patient education and customer service in both English and Spanish. Proven ability in data entry and office administration, while effectively managing appointments and enhancing patient satisfaction through strong multitasking and communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Doctor's Assistant
Pacific Eye Group P.C.
Salem, OR
09.2024 - Current
- Assisted optometrists with patient examinations and procedures.
- Maintained accurate patient records using electronic health record systems and in full compliance with HIPAA privacy standards
- Educated patients on contact lens care and eyewear options.
- Assisted in conducting preliminary eye exams and vision screenings.
- Managed patient records using electronic health record (EHR) systems.
- Conducted contact lens insertion and removal classes
- Trained new staff on EHR systems and eye exam precocedures
- Coordinated patient appointments and follow-ups to enhance care continuity.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
BDC Service Representative
Mercedes-Benz
Salem, OR
03.2024 - 09.2024
- Facilitated customer inquiries through phone and email, ensuring timely responses.
- Provided product information and service options to enhance customer satisfaction.
- Managed appointment scheduling for service visits, optimizing technician efficiency.
- Operated shuttle vehicles to transport passengers safely and efficiently.
- Assisted customers in identifying service needs and provided clear recommendations
- Focused heavily on customer satisfaction
Customer Specialist
Carmax
Salem, OR
11.2022 - 04.2024
- Assisted customers with vehicle selection and purchase process
- Provided thorough product knowledge to enhance customer experience
- Handled customer inquiries and resolved issues efficiently
- Collaborated with team members to maintain high service standards
- Conduct vehicle conditions when arrived at facility to ensure vehicle is up to standards while also performing cosmetic fixes when eligible
- Performed various administrative duties including, but not limited to printing daily reports, contacting finance companies regarding customer contracts, registrations, and titling.
- Created service appointments and reviewed repair order invoices.
- Demonstrated exceptional communication skills with customers and team
Education
Associate of Arts - Associate of Arts Oregon Transfer
Chemeketa Community College
Salem, Oregon, OR06.2026
High School Diploma - N/A
South Salem High School
Salem, OR06.2022
Skills
- Educating patients and provide exceptional customer service in English and Spanish
- Data entry
- Computer skills
- Office administration
- Customer service
- Strong multitasking
Languages
Spanish
Certification
Certified Clinical Specialist
Timeline
Doctor's Assistant
Pacific Eye Group P.C.
09.2024 - Current
BDC Service Representative
Mercedes-Benz
03.2024 - 09.2024
Customer Specialist
Carmax
11.2022 - 04.2024
Associate of Arts - Associate of Arts Oregon Transfer
Chemeketa Community College
High School Diploma - N/A
South Salem High School