TERESA MYER
DOVER,US
Summary
Ready to put 12 years of experience to work in a new, challenging position. Customer service, sales, cash handling, customer relationships, product knowledge, upsell opportunities, team leadership, customer satisfaction, staff training, internet savvy, and multi-task management.
Overview
12
12
years of professional experience
Work History
Sr. Lead and Acting Role Manager
Old Navy
Dover, US
02.2013 - Current
- Led, coached, and trained a team of salespeople who were responsible for servicing customers.
- Online order fulfillment.
- Ticket, repriced, arrange, and display merchandise and current sale signs.
- Operated POS and bagged customer purchases.
- Exchange merchandise for customers, and accept returns.
- Place orders online, per customer request.
- Open and close cash registers at the start and end of the business day, balance cash drawers, and make cash deposits.
- Answered inbound calls per shift by providing product and service information.
- Taught customers about promotional options, sales policies, and how to get the best results from the company's offerings.
- Addressed problems in a proactive and knowledgeable manner to maintain and improve customer satisfaction.
- Greeted and spoke with customers about their concerns regarding products or services in order to resolve issues and increase sales.
- Increased revenue by upselling.
- Maintain knowledge of current sales, promotions, and company policies.
- Regularly monitored store shelves to ensure product availability, restocking, and rotating merchandise as needed.
- Created merchandising plans based on customer buying habits, and trends in the industry.
- Organized displays according to company standards and specifications.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Arranged items in favorable positions and areas of the store to attract customers and optimize sales.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Hold the top number in the store for brand credit card and reward sign-ups for 5 or more years.
Skills
- Team leadership
- Staff training
- Cash handler
- Sales
- Customer service
- Customer relationships
- Product knowledge
- Upsell opportunities
- Customer satisfaction
- Multi-task management
Timeline
Sr. Lead and Acting Role Manager
Old Navy
02.2013 - Current
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