Teresa Neumann
Falling Waters
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Passionate about customer service with background in supporting customers in high-paced environments. In previous roles, excelled at handling customer inquiries and resolving issues efficiently, always prioritizing client satisfaction. Strengths include problem-solving skills, effective communication abilities, and adaptability to varied situations. Made significant impact by consistently improving customer service protocols, leading to increased satisfaction rates.
Overview
27
27
years of professional experience
Work History
Customer Service Associate
Reed's Pharmacy
05.2023 - 07.2025
- Greeted customers and identified their needs.
- Developed relationships with key clients through regular contact and follow-up communication.
- Maintained knowledge of current sales promotions and new product releases.
- Answered phone calls from customers promptly and courteously.
- Resolved customer inquiries in a timely manner.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Performed additional duties as assigned by management team.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Kept work area neat, clean, and well-stocked at all times.
Customer Service Cashier
T. J. Maxx
11.2022 - 05.2023
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Resolved customer complaints in a professional manner.
- Complied with all health and safety regulations while performing job duties.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Assisted customers with locating merchandise within the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained accurate records of transactions using the point-of-sale system.
- Provided excellent customer service by helping customers locate items they were looking for.
- Operated cash registers to process payments for goods and services.
- Greeted customers and provided friendly customer service.
Home Health Caregiver
Healthier At Home
06.1999 - 08.2022
- Developed individualized care plans for each client based on their unique needs.
- Educated family members about how best to provide care for their loved one at home after discharge from facility or hospital setting.
- Provided respite care services for family members who need relief from caring for their ill relative.
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
- Encouraged independence among patients by helping them learn self-care skills that can be used independently without assistance from others.
- Provided emotional support to both patients and families during difficult times.
- Transported clients to medical appointments or other destinations when necessary.
- Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
Customer Service Representative
F and M Bank
11.1998 - 06.1999
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
Education
High School Diploma -
Hedgesville High School
Hedgesville06-1999
Certificate of Technical Studies - Accounting
James Rumsey Technical Institute
Martinsburg, WV06-1999
Skills
- Achieved high levels of customer satisfaction through proactive service Improved cash handling accuracy, reducing discrepancies Strengthened client relationships, resulting in increased repeat business Enhanced record-keeping processes, leading to better data accessibility
Timeline
Customer Service Associate
Reed's Pharmacy
05.2023 - 07.2025
Customer Service Cashier
T. J. Maxx
11.2022 - 05.2023
Home Health Caregiver
Healthier At Home
06.1999 - 08.2022
Customer Service Representative
F and M Bank
11.1998 - 06.1999
High School Diploma -
Hedgesville High School
Certificate of Technical Studies - Accounting
James Rumsey Technical Institute