Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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Teresa N. Sanchez

Eagle Pass,USA

Summary

Organized Clerk bringing top abilities in file management, data entry and word processing. Handles high workloads with strong attention to detail and dedication to preventing data errors. Methodical about integrating new information and checking files. Efficient and upbeat office professional possessing clerical knowledge and people skills to smoothly handle administrative needs. Answers telephone calls and arranges files and supplies for maximum office productivity.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Diligent with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Overview

4
4
years of professional experience

Work History

Receptionist

Maverick County Attorney's Office
12.2024 - Current
  • Share information about office hours, procedures and requirements to resolve walk-up and telephone questions
  • Prepare criminal cases for paralegals and attorneys, ensuring thorough documentation and case readiness
  • Greet guests promptly and consistently set professional tone with friendly assistance
  • Follow established procedures to protect sensitive and confidential information from unauthorized release
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Accounts Payable Clerk/Accounts Receivable Clerk

Brown Chevrolet Buick GMC Of Eagle Pass
02.2024 - 11.2024
  • Followed up with vendors, managers and other employees to resolve open issues and discrepancies
  • Researched payment issues and outstanding checks
  • Coded and processed accurate invoices to obtain timely payments
  • Coded and entered invoice data to accurately track invoice status and payments rendered
  • Calculated and reported sales tax based on paid invoices
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.

Service Clerk

Brown Chevrolet Buick GMC Of Eagle Pass
06.2023 - 02.2024
  • Managed high volume of inbound and outbound calls with emphasis on customer satisfaction
  • Handled customer complaints, providing appropriate solutions and follow-ups within time limits
  • Scheduled appointments for customers as required by their needs or concerns
  • Improved customer service procedures, policies, and standards based on feedback
  • Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
  • Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.

Process Coordinator

Mission Border Hope
02.2022 - 06.2023
  • Adapted quickly to changes in production requirements, ensuring seamless operations
  • Fostered a collaborative work environment to enhance productivity and morale
  • Implemented quality control measures to maintain standards as we processed nearly 500 people daily
  • Implemented procedural changes to update front-line operations with new policies
  • Created comprehensive documentation of all processes, procedures, and guidelines to ensure smooth operations across the organization.
  • Mentored junior team members in mastering essential skills for effective process coordination while fostering a culture of continuous improvement.

Receptionist

Brown Chevrolet Buick GMC Of Eagle Pass
04.2021 - 02.2022
  • Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions
  • Greeted guests promptly and consistently set professional tone with friendly assistance
  • Used clerical abilities to support needs of office staff and administrative team members
  • Received guest complaints and reported to manager
  • Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions

Education

High School Diploma -

The Learning Academy of San Antonio

Skills

  • Data entry
  • Analytical thinking
  • Excellent communication
  • Teamwork and collaboration
  • Adaptability
  • Customer service
  • Self motivation
  • Microsoft office
  • Organizational skills
  • Attention to detail
  • Written communication
  • Telephone skills
  • Time management
  • Organization skills
  • Verbal and written communication
  • File management
  • Administrative support
  • Document management
  • Professional demeanor

Accomplishments

  • Held first-point-of-contact for all internal and external communications with executive-level officers.
  • Increased office productivity by implementing numerous process improvements.
  • Responded to customer inquiries each day.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Updated and maintained company database to reflect current and accurate client records .

Languages

Spanish

Interests

  • Fundraising Events
  • Community Cleanup
  • Youth Development Programs
  • Volunteer Work
  • Participating in fundraising events to support local charities, schools, or community projects

Timeline

Receptionist

Maverick County Attorney's Office
12.2024 - Current

Accounts Payable Clerk/Accounts Receivable Clerk

Brown Chevrolet Buick GMC Of Eagle Pass
02.2024 - 11.2024

Service Clerk

Brown Chevrolet Buick GMC Of Eagle Pass
06.2023 - 02.2024

Process Coordinator

Mission Border Hope
02.2022 - 06.2023

Receptionist

Brown Chevrolet Buick GMC Of Eagle Pass
04.2021 - 02.2022

High School Diploma -

The Learning Academy of San Antonio
Teresa N. Sanchez