Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Teresa Nunez

LUBBOCK

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

9
9
years of professional experience

Work History

Director of Operations

Texas Tech University Health Sciences Center
11.2018 - Current
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Defined, implemented, and revised operational policies and guidelines.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Senior Director of Operations

Texas Tech University Health Sciences Center OBGYN
01.2018 - 11.2018
  • Streamlined operations by implementing efficient processes and workflow strategies.
  • Improved overall productivity by identifying areas for improvement and implementing necessary changes.
  • Managed cross-functional teams for maximum efficiency and collaboration.
  • Developed and executed operational plans to achieve organizational goals.
  • Mentored team members, fostering a culture of professional growth and development.
  • Created an environment of continuous learning by encouraging team members to pursue professional development opportunities.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.

Revenue Cycle Manager

Texas Tech University Health Sciences Center OBGYN
04.2016 - 01.2018
  • Improved revenue cycle efficiency by streamlining processes and implementing best practices.
  • Reduced accounts receivable days outstanding, optimizing billing and collections efforts.
  • Managed cross-functional teams to improve overall revenue cycle operations.
  • Increased cash flow through timely resolution of payer denials.
  • Developed targeted strategies for improving patient registration accuracy and reducing errors.
  • Established strong relationships with payers, improving communication and resolving disputes more effectively.
  • Collaborated with clinical departments to optimize charge capture, documentation, and billing processes.
  • Streamlined workflows to minimize claim rejections and maximize reimbursement rates from insurance providers.
  • Monitored industry trends to anticipate changes that may impact the organization''s revenue cycle performance.
  • Monitored and guided revenue cycle operations.
  • Supported clinical team members with revenue cycle procedures and addressed issues.
  • Developed strategic plans for day-to-day financial operations.
  • Complied with established internal controls and policies.

Education

Master of Science - Healthcare Administration

TEXAS TECH UNIVERSITY HEALTH SCIENCES CENTER
LUBBOCK, TX
10.2018

Bachelor of Science - Healthcare Administration

Wayland Baptist University
Lubbock, TX
08.2013

Skills

  • Leadership Training
  • Risk Mitigation
  • Operations Oversight
  • Process Improvements
  • Strategic Planning
  • Process Improvement
  • Strategic Planning and Execution
  • Business Management
  • Data Analysis
  • Time Management
  • Team Leadership
  • Staff Training

Languages

Spanish
Native or Bilingual

Timeline

Director of Operations

Texas Tech University Health Sciences Center
11.2018 - Current

Senior Director of Operations

Texas Tech University Health Sciences Center OBGYN
01.2018 - 11.2018

Revenue Cycle Manager

Texas Tech University Health Sciences Center OBGYN
04.2016 - 01.2018

Master of Science - Healthcare Administration

TEXAS TECH UNIVERSITY HEALTH SCIENCES CENTER

Bachelor of Science - Healthcare Administration

Wayland Baptist University

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