Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Teresa Oorin

Office Manager/Real Estate
Surprise,AZ

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Well versed in Real Estate and Property Management.

Overview

17
17
years of professional experience
2
2
years of post-secondary education
1
1
Certificate

Work History

Office Manager

PHK Contracting & Development
Anthem, AZ
10.2015 - 07.2021
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Maintained CRM database with customer updates and report generation.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Collections Specialist

Anthem Community Council
Anthem, AZ
05.2014 - 03.2020
  • Counseled debtors on payment options and arranged installment agreements.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Negotiated bids and marketed mortgage notes to investors.
  • Used skip tracing and other techniques to locate debtors.
  • Collected documents and made portfolios for collections accounts.
  • Managed legal invoice processing for litigation by foreclosure attorneys.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.

Shipping and Receiving Manager

Gelco Products
Anthem, AZ
01.2012 - 08.2017
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Pulled, verified and packaged items for shipment.
  • Prepared shipping documents and invoices, processed payments and fielded client questions.

Education

General Studies

University of South Dakota
Vermillion, SD
09.1990 - 05.1992

Skills

Real Estate/Property Management

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Certification

Notary Republic

Timeline

Office Manager

PHK Contracting & Development
10.2015 - 07.2021

Collections Specialist

Anthem Community Council
05.2014 - 03.2020

Shipping and Receiving Manager

Gelco Products
01.2012 - 08.2017

General Studies

University of South Dakota
09.1990 - 05.1992

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Teresa OorinOffice Manager/Real Estate